As a valued customer, we feel it’s important to share an update on the steps we’re taking to help ensure the safety of our employees and the continuity of our service to you. Like many of you, this pandemic is on the forefront of our minds, and we are monitoring the situation closely and acting in accordance with various action plans and employee protocols.
Regarding our employee safety, we have distributed information to our staff that closely follows CDC recommendations for preventative actions to help thwart the spread of the virus. Employees have been asked to self-monitor and continue close communication with their managers and our Human Resources team regarding symptoms and concerns. If any employee displays symptoms, he or she will immediately be asked to seek a medical diagnosis and work from home (or simply stay home) with our full support, both for themselves and for their family, until the symptoms pass.
To help ensure the seamless continuation of our day-to-day operations and service, we have designed our processes to include the ability for many of our teams to work remotely leveraging a version of the same Trace® technology that empowers hospital clients like you to enable members of your staff to also work from home. Furthermore, we have received assurances of continued support from essential third-party contractors based upon current predictions of the pandemic’s impact. We will continue to monitor and react to ongoing developments and information provided by the CDC, the Department of Public Health and other state and local agencies.
Thank you for your business and for the trust you continue to place in us. Know that we are here to assist you, your facility and your team in any way we can. Please let us know what we can do to help in this time of need.