Case Studies

Case Studies

Trace Cloud Fax Reduces IT Burden for Large Health System


Situation For many health systems, the means of communicating referrals, authorizations and records remain outdated. Fax machines prove problematic as they are unable to retrieve data past a specific time and often make it difficult to find documents the staff need. At one large academic health system, the fax server would crash multiple times each […]

Case Studies

Redefining Workflows to Achieve Sustainable Results


Situation Moffitt Cancer Center is dedicated to partnering with patients and their families to provide a quality experience. The center recognized a need to redesign front-end workflows to improve operational efficiency, financial integrity and patient experience. They sought strategies to improve the patient experience while maintaining performance in traditional metrics such as denial write-off trends, […]

Case Studies

Lowell General Hospital Boosts Revenue Cycle Performance with Trace


Lowell General is a community hospital of approximately 400 beds serving the greater Lowell, Massachusetts region, about 30 miles outside of Boston. Prior to implementing the Trace® platform from Vyne Medical, Lowell General managed revenue cycle activities through a predominately manual, paper-based process. Not only was the process inefficient, but it left teams without proof […]

Case Studies

Refining Areas of Focus for Better Patient Care


Situation As a trauma hospital that gets mostly stop-loss accounts, St. Francis needed a solution that would help them decrease denials, reduce discharge time and increase case management’s time with patients. Many of St. Francis’ denial challenges were related to claims denied due to lack of clinical information. With so many insurance companies needing clinical […]

Case Studies

Closing the Gaps in Healthcare Communication


Sarasota Memorial Health Care System’s (SMHCS) customer service motto aims to “deliver quality patient experiences beyond discharge.” Aligned with this objective, SMHCS sought to improve quality and performance among its teams to better serve its patients, families and physicians. The hospital focused its improvement efforts in key areas of revenue cycle including Scheduling/Insurance Verification, Registration […]

Case Studies

Patient Access Transformation at Mercy Medical Center


Patient Access at Mercy Medical transformed a struggling unit to a robust call center that schedules both hospital services and physician office appointments. The department had been drowning in paper, losing orders and receiving frequent complaints. Transformations – including a digital workflow for orders and QA process for calls – improved outcomes so significantly that Patient Access […]

Case Studies

Standardizing Patient Estimating to Improve Upfront Collections


About Health First Health First is located in Brevard County, Florida. The system includes four not-for-profit hospitals with 920 acute-care beds. It also encompasses 15 diagnostic centers, a 300-plus Health First employed physician group and Health First Health Plans. Health First’s Patient Access division employs more than 200 associates. In most cases, this team’s interactions […]

Case Studies

The Executive’s Guide to Implementing a Denials Program


At Moffitt Cancer Center, a robust denial prevention program resulted in reducing denials from 14% of gross charges to 8% of gross charges billed. The process involves a multidisciplinary team, a datadriven strategy, a preventative approach and a missional, patient-centric perspective that extends across the organization. Click Here to Download  

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