Communication Management

Blogs, Communication Management

The Missing Link in Healthcare Communication


With the proliferation of technology all around us, it’s easy to get lulled into a sense of complacency. We send emails, for example, and assume they get read. We post to social media channels and assume the messages are reaching our intended audiences. We make phone calls and leave voicemails that we expect will be […]

Case Studies, Communication Management

Presence Health Stays Connected with Trace to Document and Manage Revenue Cycle Communication


Illinois’ largest Catholic health system, Presence Health, is using Trace to document and manage revenue cycle communication for improved reimbursement, compliance and quality assurance. Revenue cycle departments capture communication with physician offices and insurance companies, backing up activities and keeping staff connected across the continuum. Payer Communication When talking with insurance companies, Insurance Verifiers at […]