Case Studies, Communications, Denials, Patient Experience, Quality Assurance

Closing the Gaps in Healthcare Communication


Sarasota Memorial Health Care System’s (SMHCS) customer service motto aims to “deliver quality patient experiences beyond discharge.” Aligned with this objective, SMHCS sought to improve quality and performance among its teams to better serve its patients, families and physicians. The hospital focused its improvement efforts in key areas of revenue cycle including Scheduling/Insurance Verification, Registration […]

Healthcare IT Webinars, Communications, Patient Experience

Talking Cost with Patients – An Organizational Effort


PRESENTED BY: Sandra Clay-Hillyard, CHAM Director of Patient Access Lowell General Hospital In its journey to put patients first, Lowell General discovered a gap in its efforts to standardize patient financial communications. Lack of consistency, training and buy-in among staff led to issues with both patient experience and upfront collections. Leaders created a plan to […]

Healthcare IT Webinars, Communications, HFMA

HFMA Webinar: Standardizing Best Practices in Patient Financial Communications


In a recent webinar hosted by HFMA, leaders discussed Standardizing Best Practices in Patient Financial Communications.  The panel included Yvonne Chase (Manager, Patient Access and Business Services, Mayo Clinic), Patti Consolver (Senior Director, Patient Access, Texas Health Resources), and Michelle Fox (Director of Revenue Operations & Patient Access, Health First).  Together they shared the strategies […]

Blogs, Communications

Comprehensive Capture and Management Exchange Platform


We’re continuing our look at the four keys to an effective health information exchange and communication platform, as written by our CEO and President, Lindy Benton. In case you missed it, here is the first key, continue reading for the second key, or click here for the full article. A successful information and communication exchange […]

Blogs, Communications, Revenue Cycle

The Health IT Holy Grail: Enterprise-wide Comprehensive, Fully Accessible Electronic Patient Record


In the industry’s quest for a unified, structured and holistic view of a patient’s health data, providers continue to seek an electronic patient record that is comprehensive and fully accessible across the enterprise. The benefits of such are far reaching – better collaboration among care teams, increased productivity and improved organizational performance. An obstacle to […]

Blogs, Communications

Adding Voice to Healthcare Content Management


Voice communication is perhaps the most critical type of communication in healthcare, yet often the most difficult to manage. Trace provides your team with the unique capability of managing voice communication in combination with other critical content such as fax correspondence or document images. All records, including voice, are centralized for quick access and are […]

Case Studies, Communications

Trace Helps Improve Communication at Cypress Fairbanks Medical Center


Cypress Fairbanks Medical Center, a 186-bed facility, needed to improve inter-departmental communications. With lots of training inaccuracies and patients claiming they were never told what they owed, Cypress had no way to prove their staff followed the right procedures when a payer or physician dispute occurred. Additionally, the medical center had inefficent processes of manually […]