Blogs, Face-to-Face, Patient Experience, Quality Assurance

Enhancing Quality of Face-to-Face Encounters for a Better Consumer Experience


Floyd Health shares its innovative strategy to ensure the quality of patient encounters in registration. Floyd has implemented face-to-face recording from Vyne Medical® and a QA process to score the quality of these face-to-face interactions. Representatives are scored in 7 key areas, and monthly quality scores aggregate into annual reviews. Over a period of 18 […]

Blogs, Call Recording, Face-to-Face, Quality Assurance, Workflow Efficiency

Standardizing & Evaluating Communications is Helping Hospitals with Top Initiatives


Recently, Vyne Medical partnered with NAHAM to sponsor a webinar on standardizing patient financial communications. In the session “Talking Costs with Patients—An Organizational Effort” 650+ Directors, Managers, and Supervisors from national hospitals and health systems shared their top initiative is increasing up-front collections followed by denials management. As shared by Sandra Clay-Hillyard, Director of Patient […]

Blogs, Face-to-Face

Trace Voice: Face-to-Face Recording


Trace Voice tools help create consistent, predictable communication excellence throughout your health system. Ensure Compliance with Policies and Procedures Improve Up-front Collections with Patients Improve Team Communication Performance and Patient Experience Resolve Communication Breakdowns and Protect Staff Step 1 > Record Any face-to-face conversation can be recorded through a small desktop microphone connected to the […]