Blogs, HFMA, POS Collections

HFMA: How to Increase Point of Service Collections


Recently, Michelle Fox was featured on hfma’s blog sharing how Health First started in January 2018 began using a “100% estimate, 100% ask” approach to patient financial communications for all services, inpatient and outpatient, delivered throughout our system. The results have been noteworthy. Michell Fox, Director of Revenue Operations & Patient Access at Health First, […]

Communications, HFMA, Webinars

HFMA Webinar: Standardizing Best Practices in Patient Financial Communications


In a recent webinar hosted by HFMA, leaders discussed Standardizing Best Practices in Patient Financial Communications.  The panel included Yvonne Chase (Manager, Patient Access and Business Services, Mayo Clinic), Patti Consolver (Senior Director, Patient Access, Texas Health Resources), and Michelle Fox (Director of Revenue Operations & Patient Access, Health First).  Together they shared the strategies […]

Blogs, HFMA

Congrats 2018 MAP Award for High Performance in Revenue Cycle!


Congratulations to St. Elizabeth Healthcare and CHRISTUS Trinity Mother Frances for winning the 2018 MAP Award for High Performance in Revenue Cycle!  HFMA recognizes providers that have excelled in meeting industry standard revenue cycle benchmarks, implemented the patient-centered recommendations and best practices, and achieved outstanding patient satisfaction. HFMA announced 22 winners this year and will […]