Patient Access

Blogs, Patient Access

Changing the Tone of Patient Access at Floyd Health

9/21/2020

Do you ever receive complaints from physicians about employee behavior? Do patients ever claim they received contradictory information from different associates? At Floyd Health in Rome, Georgia, leaders wanted to get to the root of these and other scenarios by establishing objective proof of encounters in Patient Access. Proof came in the form of recordings […]

Blogs, Patient Access

Minimizing Physical Contact with Patients in Your Health System

6/9/2020

In these days of social distancing, the process for checking in patients at hospitals has changed significantly. Instead of patients being able to freely walk through the main entrance, hospital staff dressed in full PPE greet each patient as they drive up in their car.  Next, they check each patient’s temperature to rule out or […]

Case Studies, Patient Access, Quality Assurance, Workflow Efficiency

Patient Access Transformation at Mercy Medical Center

4/27/2020

Patient Access at Mercy Medical transformed a struggling unit to a robust call center that schedules both hospital services and physician office appointments. The department had been drowning in paper, losing orders and receiving frequent complaints. Transformations – including a digital workflow for orders and QA process for calls – improved outcomes so significantly that Patient Access […]

Blogs, NAHAM, Patient Access

Patient Access Week: An Overview of Innovative Work by Patient Access Professionals

4/1/2019

In honor of Patient Access Week, Vyne Medical® would like to recognize and celebrate the hard-working professionals in healthcare access for their dedication and service in healthcare. Patient Access Week began in 1982 on the anniversary of the founding of the National Association of Healthcare Access Management (NAHAM). Vyne Medical has had the honor to work closely with NAHAM over the years […]