Patient Experience

Sarasota Memorial Health Care System’s (SMHCS) customer service motto aims to “deliver quality patient experiences beyond discharge.” Aligned with this objective, SMHCS sought to improve quality and performance among its teams to better serve its patients, families and physicians. The hospital focused its improvement efforts in key areas of revenue cycle including Scheduling/Insurance Verification, Registration […]

Floyd Health shares its innovative strategy to ensure the quality of patient encounters in registration. Floyd has implemented face-to-face recording from Vyne Medical® and a QA process to score the quality of these face-to-face interactions. Representatives are scored in 7 key areas, and monthly quality scores aggregate into annual reviews. Over a period of 18 […]

Did you know that Vyne Medical’s Trace software is the perfect tool to help improve patient experience?   By capturing phone calls, voicemails, face-to-face conversations, faxes and screen shots, the Trace platform is able to completely document a patient’s journey and index it to their account. This helps to clear up miscommunications, prevent denials, and […]

PRESENTED BY: Sandra Clay-Hillyard, CHAM Director of Patient Access Lowell General Hospital In its journey to put patients first, Lowell General discovered a gap in its efforts to standardize patient financial communications. Lack of consistency, training and buy-in among staff led to issues with both patient experience and upfront collections. Leaders created a plan to […]

Part 4 of 4 By Kent McAllister Recently, Vyne Medical’s Kent McAllister was featured in MultiBriefs sharing his thoughts on the patient experience and how you can know what is actually happening from the patient’s perspective in your health system. Conclusion If it is true that relevant data helps you manage better, then this author suggests […]

PART 3 of 4 By Kent McAllister Recently, Vyne Medical’s Kent McAllister was featured in MultiBriefs sharing his thoughts on the patient experience and how you can know what is actually happening from the patient’s perspective in your health system. In part three, Kent shares his views on patient presentation, or the “first five minutes.” Patient […]

PART 2 of 4 By Kent McAllister Recently, Vyne Medical’s Kent McAllister was featured in MultiBriefs sharing his thoughts on the patient experience and how you can know what is actually happening from the patient’s perspective in your health system. In part two, Kent shares his views on outcomes vs. process. Outcomes vs. Process The sort […]

PART 1 of 4 By Kent McAllister Recently, Vyne Medical’s Kent McAllister was featured in MultiBriefs sharing his thoughts on the patient experience and how you can know what is actually happening from the patient’s perspective in your health system. In part one, Kent sets the landscape with some history about measuring or monitoring business processes. […]

Health system will record and score face-to-face encounters with patients for quality improvement   “Trace will help us create consistency and predictable communication performance among our teams.” — MATTHEW STOJAKOVICH, SYSTEM DIRECTOR OF PATIENT ACCESS SERVICES AT CHRISTUS   KNOXVILLE, Tenn. (June 19, 2018) – Vyne Medical, a leading provider of healthcare communication and data […]

About Lowell General Hospital Lowell General Hospital is a not-for-profit community hospital serving the Greater Lowell, Massachusetts, area and surrounding communities. The system offers a full range of medical and surgical services with two primary campuses located in Lowell, two Emergency Departments and series of satellite locations. Lowell General Hospital is a member of Circle […]