Quality Assurance

Blogs, Face-to-Face, Patient Experience, Quality Assurance

Enhancing Quality of Face-to-Face Encounters for a Better Consumer Experience


Floyd Health shares its innovative strategy to ensure the quality of patient encounters in registration. Floyd has implemented face-to-face recording from Vyne Medical® and a QA process to score the quality of these face-to-face interactions. Representatives are scored in 7 key areas, and monthly quality scores aggregate into annual reviews. Over a period of 18 […]

Blogs, Fax Evolution, POS Collections, Quality Assurance, Revenue Cycle

Transforming Health: The results are in!


In a recent NAHAM webinar, over 300 Directors, Managers & Supervisors in patient access and revenue cycle were surveyed on how they are transforming health through information and technology in their health systems. Survey results show improving upfront collections as a top priority for hospitals this year. Many of those surveyed are leveraging technology including communication management solutions to […]

Call Recording, Quality Assurance, Revenue Cycle, Webinars

Transforming Health: Health IT and Patient Access


PRESENTED BY: Michelle Fox, Director of Revenue Operations Patient Access, Health First Lynne Hildreth, Director, Patient Access, Moffitt Cancer Center Scott Overholt, Chief Development Officer, Vyne Medical Patient Access innovators Michelle Fox and Lynne Hildreth will present how their teams are transforming health through information and technology. They will share insights on how healthcare IT […]

Blogs, Quality Assurance

Quality Assurance is a Priority in Revenue Cycle


During a recent webinar with Moffitt Cancer Center, we surveyed 150+ revenue cycle leaders on what quality assurance looks like in their organizations. Attendees included Directors, Managers, Supervisors and Associates from hospitals and health systems nationwide.   Through our survey we discovered quality assurance is a priority for revenue cycle teams. Majority of the Directors, […]

Blogs, Call Recording, Face-to-Face, Quality Assurance, Workflow Efficiency

Standardizing & Evaluating Communications is Helping Hospitals with Top Initiatives


Recently, Vyne Medical partnered with NAHAM to sponsor a webinar on standardizing patient financial communications. In the session “Talking Costs with Patients—An Organizational Effort” 650+ Directors, Managers, and Supervisors from national hospitals and health systems shared their top initiative is increasing up-front collections followed by denials management. As shared by Sandra Clay-Hillyard, Director of Patient […]

Call Recording, Quality Assurance, Revenue Cycle, Webinars

Conducting Quality Review in the Revenue Cycle


PRESENTED BY: Lynn Ansley Director, Revenue Cycle Quality, Training & System Support Moffitt Cancer Center What does quality assurance look like in your revenue cycle? At Moffitt Cancer Center, a quality department was launched to perform consistent, unbiased quality assurance for revenue cycle departments. Quality auditors oversee training and system support for the revenue cycle’s […]

Patient Experience, Press, Quality Assurance

CHRISTUS Health Selects Trace to Improve Quality of Patient Registration Encounters


Health system will record and score face-to-face encounters with patients for quality improvement   “Trace will help us create consistency and predictable communication performance among our teams.” — MATTHEW STOJAKOVICH, SYSTEM DIRECTOR OF PATIENT ACCESS SERVICES AT CHRISTUS   KNOXVILLE, Tenn. (June 19, 2018) – Vyne Medical, a leading provider of healthcare communication and data […]