Quality Assurance

Case Studies, Communications, Denials, Patient Experience, Quality Assurance

Closing the Gaps in Healthcare Communication

5/15/2020

Sarasota Memorial Health Care System’s (SMHCS) customer service motto aims to “deliver quality patient experiences beyond discharge.” Aligned with this objective, SMHCS sought to improve quality and performance among its teams to better serve its patients, families and physicians. The hospital focused its improvement efforts in key areas of revenue cycle including Scheduling/Insurance Verification, Registration […]

Case Studies, Patient Access, Quality Assurance, Workflow Efficiency

Patient Access Transformation at Mercy Medical Center

4/27/2020

Patient Access at Mercy Medical transformed a struggling unit to a robust call center that schedules both hospital services and physician office appointments. The department had been drowning in paper, losing orders and receiving frequent complaints. Transformations – including a digital workflow for orders and QA process for calls – improved outcomes so significantly that Patient Access […]

Healthcare IT Webinars, Quality Assurance

Developing a Best-in-Class Quality Review Program

4/24/2020

In this webinar, thought leaders from Vyne Medical and Moffitt Cancer Center share practical steps to conducting quality review for improved revenue cycle outcomes. Variation in revenue cycle quality leads to issues with denials, delays and increased costs. Methods are needed to ensure consistency so that efficient and effective billing can occur. Moffitt Cancer Center […]

Blogs, Face-to-Face, Patient Experience, Quality Assurance

Enhancing Quality of Face-to-Face Encounters for a Better Consumer Experience

10/14/2019

Floyd Health shares its innovative strategy to ensure the quality of patient encounters in registration. Floyd has implemented face-to-face recording from Vyne Medical® and a QA process to score the quality of these face-to-face interactions. Representatives are scored in 7 key areas, and monthly quality scores aggregate into annual reviews. Over a period of 18 […]

Blogs, Fax Evolution, POS Collections, Quality Assurance, Revenue Cycle

Transforming Health: The results are in!

3/15/2019

In a recent NAHAM webinar, over 300 Directors, Managers & Supervisors in patient access and revenue cycle were surveyed on how they are transforming health through information and technology in their health systems. Survey results show improving upfront collections as a top priority for hospitals this year. Many of those surveyed are leveraging technology including communication management solutions to […]

Healthcare IT Webinars, Call Recording, Quality Assurance, Revenue Cycle

Transforming Health: Health IT and Patient Access

3/6/2019

PRESENTED BY: Michelle Fox, Director of Revenue Operations Patient Access, Health First Lynne Hildreth, Director, Patient Access, Moffitt Cancer Center Scott Overholt, Chief Development Officer, Vyne Medical Patient Access innovators Michelle Fox and Lynne Hildreth will present how their teams are transforming health through information and technology. They will share insights on how healthcare IT […]

Blogs, Quality Assurance

Quality Assurance is a Priority in Revenue Cycle

12/12/2018

During a recent webinar with Moffitt Cancer Center, we surveyed 150+ revenue cycle leaders on what quality assurance looks like in their organizations. Attendees included Directors, Managers, Supervisors and Associates from hospitals and health systems nationwide.   Through our survey we discovered quality assurance is a priority for revenue cycle teams. Majority of the Directors, […]

Blogs, Call Recording, Face-to-Face, Quality Assurance, Workflow Efficiency

Standardizing & Evaluating Communications is Helping Hospitals with Top Initiatives

12/12/2018

Recently, Vyne Medical partnered with NAHAM to sponsor a webinar on standardizing patient financial communications. In the session “Talking Costs with Patients—An Organizational Effort” 650+ Directors, Managers, and Supervisors from national hospitals and health systems shared their top initiative is increasing up-front collections followed by denials management. As shared by Sandra Clay-Hillyard, Director of Patient […]

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