Denials, Webinars

3 Keys to Winning Against Clinical Denials


Community Health Network shares best practices used to reduce denials and streamline denial management efforts across the continuum. Efforts include collaboration among clinical and revenue cycle teams, a focus on front-end prevention and a team approach with clearly defined processes for each role. In 2018 alone, the network recovered $39 million in clinical denials as […]

Claim Attachments, esMD, Webinars

CMS esMD Program: Exploring the Benefits and Process of Electronic Submissions to Medicare


PRESENTED BY: Joyce Ann Davis, MIST, COR III Lieutenant Commander, United States Public Health Service, CMS Director, Division of Compliance Projects and Demonstrations Nicole Smith, Vice President Payer & Partner Services, Vyne® Centers for Medicare and Medicaid (CMS) and Vyne Medical® discuss the electronic submission of medical documentation (esMD) program for submitting documentation to Medicare […]

Call Recording, Quality Assurance, Revenue Cycle, Webinars

Transforming Health: Health IT and Patient Access


PRESENTED BY: Michelle Fox, Director of Revenue Operations Patient Access, Health First Lynne Hildreth, Director, Patient Access, Moffitt Cancer Center Scott Overholt, Chief Development Officer, Vyne Medical Patient Access innovators Michelle Fox and Lynne Hildreth will present how their teams are transforming health through information and technology. They will share insights on how healthcare IT […]

Call Recording, Quality Assurance, Revenue Cycle, Webinars

Conducting Quality Review in the Revenue Cycle


PRESENTED BY: Lynn Ansley Director, Revenue Cycle Quality, Training & System Support Moffitt Cancer Center What does quality assurance look like in your revenue cycle? At Moffitt Cancer Center, a quality department was launched to perform consistent, unbiased quality assurance for revenue cycle departments. Quality auditors oversee training and system support for the revenue cycle’s […]

Webinars, Workflow Efficiency

How-It-Works Series: Time Saving Tips to Boost Your Efficiency


Learn how to boost your workflow efficiency with some easy tips and tricks. This 30-minute webinar covers best practices, new features and future functions to boost your workflow and productivity. The Vyne Medical Solutions Architecture Team highlights new insights and guidance. LEARNING OBJECTIVES: Discuss new send/receive features including annotations, direct messaging and secure sending. Review […]

Communications, Patient Experience, Webinars

Talking Cost with Patients – An Organizational Effort


PRESENTED BY: Sandra Clay-Hillyard, CHAM Director of Patient Access Lowell General Hospital In its journey to put patients first, Lowell General discovered a gap in its efforts to standardize patient financial communications. Lack of consistency, training and buy-in among staff led to issues with both patient experience and upfront collections. Leaders created a plan to […]

Communications, HFMA, Webinars

HFMA Webinar: Standardizing Best Practices in Patient Financial Communications


In a recent webinar hosted by HFMA, leaders discussed Standardizing Best Practices in Patient Financial Communications.  The panel included Yvonne Chase (Manager, Patient Access and Business Services, Mayo Clinic), Patti Consolver (Senior Director, Patient Access, Texas Health Resources), and Michelle Fox (Director of Revenue Operations & Patient Access, Health First).  Together they shared the strategies […]

Patient Experience, Webinars

Standardizing Best Practices for an Integrated Consumer Experience


PRESENTED BY: Scott Phillips CHAM Senior Director of Patient Access Texas Health Resources In this session, Texas Health Resources will present the system’s multi-phase plan to standardize patient financial communications alongside its systemwide implementation of a new EHR. The presentation will discuss tools and processes put in place prior to, during and after roll-out to […]

Webinars, Work From Home

Work-from-Home Series


Watch this three-part webinar series to learn how your organization can take steps to improve patient access. New trends are emerging across the country in Patient Access. Following the trends of other industry leaders, Patient Access experts are learning the value of an at home workforce. The drivers behind this shift range from employee satisfaction […]