Enhancing Quality of Face-to-Face Patient Encounters for a Better Consumer Experience

Enhancing Quality of Face-to-Face Patient Encounters for a Better Consumer Experience Skip to Content

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Electronically submit medicare appeals and discussion requests for more timely submission and reimbursement
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Simplify the process of receiving and responding to audit requests from the Centers for Medicare & Medicaid Services (CMS) with the Refyne platform
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Trace offers easy access to the proof you need to prevent denials and win appeals.
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Reduce paper and automate manual tasks with digital fax tools.
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Trace integration solutions connect disconnected data for a more complete patient record.
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Capture and connect patient encounters for better quality, consistency and accuracy at every touchpoint.
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Reduce admissions paperwork and expedite pre-certifications.
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Overturn denials and win appeals with multiple points of proof available through Trace.
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Automate denial workflows, simplify audit processes and drive more connected care – all from a single platform with Refyne.
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Enhancing Quality of Face-to-Face Encounters for a Better Consumer Experience

Floyd Health shares its innovative strategy to ensure the quality of patient encounters in registration.

Floyd has implemented face-to-face recording from Vyne Medical® and a QA process to score the quality of these face-to-face interactions. Representatives are scored in 7 key areas, and monthly quality scores aggregate into annual reviews. Over a period of 18 months, Floyd’s Patient Access team has improved its quality metric from 70 percent scoring a C or below to 90 percent scoring an A in the last two months. The team has achieved this while exceeding goals for collections.

Learn about Floyd Health’s quality review program and outcomes in patient experience, staff support, compliance and more.

LEARNING OBJECTIVES:

Evaluate a comprehensive quality review program for Patient Access and its impact on patient experience, point of service collections and denial management.
Consider the use of face-to-face recording to hardwire best practices in patient financial communication.
Discuss criteria used to score the quality of patient interactions in pre-service and at the point of service.

PRESENTED BY:

Scott Overholt, Chief Development Officer, Vyne Medical
Yolanda Miller, Director of Patient Access Services, Floyd Health

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