Must Read

Webinars, Workflow Efficiency

How-It-Works Series: Time Saving Tips to Boost Your Efficiency


Learn how to boost your workflow efficiency with some easy tips and tricks. This 30-minute webinar covers best practices, new features and future functions to boost your workflow and productivity. The Vyne Medical Solutions Architecture Team highlights new insights and guidance. LEARNING OBJECTIVES: Discuss new send/receive features including annotations, direct messaging and secure sending. Review […]

Communications, Patient Experience, Webinars

Talking Cost with Patients – An Organizational Effort


PRESENTED BY: Sandra Clay-Hillyard, CHAM Director of Patient Access Lowell General Hospital In its journey to put patients first, Lowell General discovered a gap in its efforts to standardize patient financial communications. Lack of consistency, training and buy-in among staff led to issues with both patient experience and upfront collections. Leaders created a plan to […]

Case Studies, Upfront Collections

Standardizing Patient Estimating to Improve Upfront Collections


About Health First Health First is located in Brevard County, Florida. The system includes four not-for-profit hospitals with 920 acute-care beds. It also encompasses 15 diagnostic centers, a 300-plus Health First employed physician group and Health First Health Plans. Health First’s Patient Access division employs more than 200 associates. In most cases, this team’s interactions […]

Patient Experience, Webinars

Standardizing Best Practices for an Integrated Consumer Experience


PRESENTED BY: Scott Phillips CHAM Senior Director of Patient Access Texas Health Resources In this session, Texas Health Resources will present the system’s multi-phase plan to standardize patient financial communications alongside its systemwide implementation of a new EHR. The presentation will discuss tools and processes put in place prior to, during and after roll-out to […]

Blogs, Denials

Stopping Denials Before They Start


Denials continue to cost providers millions of dollars each year, not only in claims denied but in resources dedicated to denial and appeal management programs. Of the $3 trillion in claims submitted by hospitals in 2016, an estimated 9 percent of charges were initially denied.1 As many as one in five claims are denied or delayed, […]

Blogs, Denials

5 Reasons Denials Should Be a Top Priority for 2018


With ever-mounting financial pressures, healthcare leaders are examining their systems’ performance to identify ways to increase profitability. While many hospitals consider denials management a necessary evil, new data has revealed just how damaging denials can be to the bottom line. Data also shows that managing claims denials after they happen isn’t enough anymore – prevention […]

Blogs, Work From Home

5 Myths about Having a Virtual Revenue Cycle


In our conversations with revenue cycle management across the country, we’ve heard all the myths that hold you back from reaping the benefits of a virtual revenue cycle. On the other hand, we’ve also seen the successes. Read the infographic below to learn fact from fiction and find out how you can make work-from-home a […]

Webinars, Work From Home

Work-from-Home Series


Watch this three-part webinar series to learn how your organization can take steps to improve patient access. New trends are emerging across the country in Patient Access. Following the trends of other industry leaders, Patient Access experts are learning the value of an at home workforce. The drivers behind this shift range from employee satisfaction […]

Blogs, Work From Home

Moffitt Cancer Center’s Work-from-Home Criteria


An important piece of a successful work-from-home program is establishing criteria that clearly define requirements for program eligibility and participation. Consider factors such as employee tenure, office set-up and technology needs. Incorporate criteria into telework agreements, and ensure that remote employees have a full understanding of all requirements. For an example of work-from-home criteria established […]

Case Studies, Work From Home

Work from Home: Moffitt Cancer Center


Tampa, Florida Key Drivers: Attracting and Retaining Employees Moffitt Cancer Center has had a work-from-home program in place for several years, but until recently it was available only narrowly to non patient-facing roles due to the logistical and technical hurdles it presented. But with the launch of a new program in Patient Access, 20 of […]

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