From Scanning to Scalable: How Nemours Children's Health Built a Smarter HIM Operation
Earn one AHIMA-approved CEU
HIM teams are under pressure to process more volume with the same or fewer resources. Technology can help, but the real work is figuring out how to implement it thoughtfully, train staff effectively, and adapt as the program grows.
In this session, HIM Operations Managers from Nemours Children’s Health share a transparent look at their five-year automation journey. From their first implementation in 2020 to launching an additional project in 2025, Cathy Murphy and Sally Van Blarcom walk through what worked, what didn’t, and how they restructured their team to make automation sustainable. Presenters will also cover the statistical impact of the program, a look at their dashboards, and where Nemours is heading next with AI-assisted tools.
Whether you’re evaluating automation options, mid-implementation, or looking to scale what you already have, this session gives you a practical, real-world framework to take back to your organization.
Attendees will learn:
- What document automation module phases looked like over five years and the measurable outcomes at each stage
- Strategies for cross-training HIM teams to maximize flexibility and reduce operational complexity
- How to build a data-driven HIM program with dashboards, auto-indexing, and a roadmap for what’s next
Featuring:
- Cathy Murphy, HIM Operations Manager, Nemours
- Sally Van Blarcom, HIM Operations Manager, Nemours