4 Steps to Implementing a Work-From-Home Program in Your Hospital

Work-From-Home Program in Your Hospital

Is your hospital sending non-patient-facing employees home to work remotely in response to COVID-19? Roles that are typically considered include employees working in patient access, case management, billing, customer support, and others. At Vyne Medical, we have solutions that can help. If you are ready to move your team(s) out of the office, here are the steps to get started:

  1. Remote access: Work with your IT department to ensure that your employee’s computers are set up to enable remote access to your facility’s network. This is typically accomplished with a software VPN client or a hardware device with VPN capability.

  2. Tool support: Ensure that employees using the Trace® platform have  preloaded access to their tools onto their laptops or devices (i.e., the PixCert® application, the Tracker web address/URL shortcut, etc.)

  3. Voice recording options: Work with your IT and telecom teams to determine how your hospital will handle user/patient phone call recording. Options include Voice Over IP (VOIP) hard phone, computer-based softphone, cell phone or landline. This chart helps break down the options.

  4. IT support: Be sure users have access to IT support at your facility in case they need any troubleshooting or assistance when working from home.

Already a Trace client? Email us to learn how to activate Trace Anywhere functionality.

If you are interested in using Trace to empower your teams to work remotely, we are here to help. To get started, existing Trace clients should contact their account representative or email our work-from-home team. Contact us to schedule a call with one of our Vyne Medical healthcare solution experts today.