Training & Tutorials


New User Setups

The link below will take you to our user setup form. Once you are there, you can request setups for new users, log in to check the status of your existing user setup forms, and download completed setups.

New User Setup Form

Transcript Requests

The link below will take you to our transcript request page. There, you can request a transcript for use in overturning a denial.

Transcription Request Form

To view previously submitted transcripts, click the link below.

Completed Transcripts

The link below will allow you to view online help tutorials.

Online Tutorials

Trace 2.0 Documentation

File Type



Word 2007 (DOCX)0.0 All Clients – Trace Customer Portal User Guide
Word 2007 (DOCX)7.0 Audio Search GuideTracker
Word 2007 (DOCX)7.0 Auto Record & Voice Searches GuideTrace Voice Auto-Record;Tracker
Word 2007 (DOCX)7.0 Auto Record Search Guide & IndexingTrace Voice Auto-Record
Word 2007 (DOCX)7.0 Configure IE For Compatibility ModeTracker
Word 2007 (DOCX)7.0 Fax ConfirmationFaxCert;Tracker
PDF7.0 FaxCert Quick Card – Sending hard copy from fax machineFaxCert
Word 2007 (DOCX)7.0 How to Login to Trace ApplicationsPixCert;Trace Voice On-Demand;Tracker
PDF7.0 PixCert Instruction GuidePixCert
Word 2007 (DOCX)7.0 Text Reminders GuideTracker
Word 2007 (DOCX)7.0 TQA How To Build A ScorecardTracker
Word 2007 (DOCX)7.0 TQA Sample ScorecardTracker
Word 2007 (DOCX)7.0 Trace Voice On-Demand and Face-2-Face GuideTrace Voice On-Demand
Word 2007 (DOCX)7.0 Tracker – Setting Default WorklistTracker
Word 2007 (DOCX)7.0 Tracker PCI Pause ButtonTrace Voice Auto-Record;Tracker
Word 2007 (DOCX)7.0 Tracker User GuideTracker
Word 2007 (DOCX)7.0 Tracker User GuideTracker
Word 2007 (DOCX)7.0 View\Print Only User GuideTracker
PDF7.0 Voice Anywhere-Lite-Auto Record Quick CardTrace Voice Auto-Record;Trace Voice Anywhere
Word 2007 (DOCX)7.0 What’s New In 7.0Tracker
PDF8.0 Trace AutoRecord GuideTrace Voice Auto-Record
PDF8.0 Trace Feature Overview Guide
PDF8.0 Trace Integrated Indexing GuideTrace Voice Auto-Record;Trace Voice On-Demand
PDF8.0 Trace PixCert GuidePixCert
PDF8.0 TraceVoiceOn Demand-Face to Face GuideTrace Voice On-Demand
PDF8.0 Tracker User GuideTracker


To contact support, email us at or click here.

Subscribe to our mailing list!

Learn more about solutions that can help you improve patient care, drive additional revenue and refine your workflows. Sign up to receive news, updates and more as we share insights on key topics in healthcare.