Get to know the Trace® platform
Capture every patient interaction and index it to the patient record in the EHR for easy retrieval. Compliant, yet fully accessible patient information at your fingertips. That’s the power of the Trace platform.
Centralized Management of Healthcare Communications
Convenient access to critical healthcare communication – voice, fax and image – is proven to improve hospital financial performance, physician/staff alignment, patient experience, compliance and patient safety/quality.
The Trace® platform offers tools to capture any interaction, tie it to the patient record and make it immediately accessible across the enterprise allowing for efficient scheduling, authorization, coordination and reimbursement of care.
Trace software offers tools to meet the specific workflow needs of each and every hospital. Available as a single-department or enterprise-wide solution, Trace can be customized to meet the unique processes and data needs of each service area. Remote employees may also have access captured information more securely, giving them data needed to complete work efficiently from virtually anywhere.
Trace Quality Assurance
The Trace Quality Assurance feature facilitates the recording and scoring of verbal communication to hardwire predictable verbal communication within teams to significantly improve communication quality and compliance. Custom scorecards and reporting tools give hospitals the ability to track and trend quality scores by team, agent and question.