Reinforce best practices and drive performance excellence
Quality Assurance solutions from Trace provide a platform for hospitals to perform consistent, objective quality assurance reviews of staff communication.
Help create predictable performance and improve patient experiences by making sure that teams are communicating consistently and appropriately.
The Trace® platform’s Quality Assurance (QA) solution leverages digital interactions including faxes, images, phone calls, and recordings of both face-to-face and on-screen interactions to create custom scorecards and powerful reporting tools. These insights give hospitals the ability to track and trend quality scores by team, agent and even keyword – quickly pinpointing problem areas and training needs.
Key benefits include:
- Enhanced patient and physician satisfaction
- Adherence with policies and procedures
- Improved financial performance with upfront payment collection
- Increased productivity and reinforcement of best practices
- Protection of staff with objective proof of information exchanges
Customizable scorecards and reports let supervisors track and trend scores over time to provide objective feedback for coaching and procedural improvement.
Customize scorecards and reports to meet departmental needs
Track and trend scores over time by team, agent or question
Verify that processes are being followed with screen recording
Learn more about how the Trace Quality Assurance solutions can enhance productivity and improve patient experiences for your organization.
Schedule a call with one of our healthcare solution professionals today.