1:00PM ET

[WEBINAR] Work-From-Home Solutions for Healthcare Employees in Response to COVID-19

In this era of social distancing and optimizing hospital space, non-patient facing roles are increasingly transitioning to a work-from-home model. The Trace® solution from Vyne Medical can help teams create, access and share sensitive information like voice recording and digital faxes.
Join our panel of subject matter experts along with Lynne Hildreth, Director of Patient Access at Moffitt Cancer Center, as we learn more about the solutions, hear how Moffitt is leveraging the benefits, and then engage in a Q&A session responding to audience questions.


Scott Overholt, Vyne Medical Lynne Hildreth, Moffitt Cancer Center

Q&A with Vyne Medical product, technical and account development teams

Feel free to submit work-from-home, best practice, technical, support, and other questions during registration and throughout the live webinar.

This webinar is part of a joint program with Vyne Medical and has been prepared for informational purposes only.  The content does not constitute legal advice.  Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne is not responsible for the privacy practices of the third-party websites.
All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.


12:00PM ET

[WEBINAR] Developing a Best-in-Class Quality Review Program

Join us for a complimentary webinar as thought leaders from Vyne Medical and Moffitt Cancer Center share practical steps to conducting quality review for improved revenue cycle outcomes.

Variation in revenue cycle quality leads to issues with denials, delays and increased costs. Methods are needed to ensure consistency so that efficient and effective billing can occur. Moffitt Cancer Center launched a quality department to conduct consistent, unbiased quality assurance in the revenue cycle. Quality auditors oversee training and system support for the revenue cycle’s five key departments and 700+ team members. Moffitt implemented the Trace Quality Assurance™ platform from Vyne Medical and leverage scorecards, reporting and dashboards to track and trend quality performance over time. The review process provides a controlled base to reinforce efficiency, accuracy and accountability across teams. By catching and correcting errors before they move downstream, Moffitt can send claims out cleaner, reduce denials and bring in more cash.  

Learning Objectives

  1. Describe the structure and role of a revenue cycle quality review department.
  2. List performance measures and metrics used to calculate quality scores.
  3. Assess frequency of quality reviews and strategies to incentivize team members.
  4. Discuss key capabilities of a quality review system, from scorecards to dashboards.
  5. Identify outcomes resulting from a quality review process in the revenue cycle.


  • Lynn Ansley, Senior Director, Revenue Cycle, Moffitt Cancer Center

  • Rebecca Ashe, Manager, Revenue Cycle Quality and Training, Moffitt Cancer Center

  • Scott Overholt, Chief Business Officer, Vyne Medical


Earn NAHAM Contact Hours

This NAHAM sponsored webinar provides one(1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.

*This webinar is part of a joint program with Vyne Medical and the Moffit Cancer Center and has been prepared for informational purposes only. The content does not constitute legal advice.
© 2020 Napa EA/MEDX, LLC. All rights reserved.  Vyne logos, product and service names, including but not limited to, Trace mentioned herein are registered trademarks and are the property of The White Stone Group, LLC or their respective affiliated entities.  All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners.


5/19 - 5/22

NAHAM 46th Annual Conference

Patient Access is vital to the healthcare system and overall revenue cycle, whether your role is front end or back facing. Join NAHAM at the 46th Annual Conference to find the tools, resources, and connections that will help you elevate your skills and advance your career in the growing field of Patient Access.

Come by booth #407 to learn how Vyne Medical can help connect your Patient Access team lead the revenue cycle.

Vyne Medical is dedicated to empowering patient access leaders with the technology they need to lead their teams to succeed at improving patient experience, implementing quality standards, overturning denials, and increasing POS collections.

You wont want to miss this session:

Changing the Tone of Patient Access at Floyd Health

Date/Time: Thursday, May 21 9:30am – 10:45am 

Presented by: Yolanda Miller, Floyd Health & Scott Overholt, Vyne Medical

Description: Floyd Health will share its innovative strategy to ensure the quality of patient encounters in registration. Representatives are scored in 7 key areas, and monthly scores aggregate into annual reviews. Over an 18-month period, Patient Access improved its quality metric from 70 percent scoring a C or below, to 90 percent scoring an A. The team achieved this while exceeding collections goals. This session will review outcomes in patient experience, staff support, compliance, and more.

Vyne Medical is a proud sponsor of  NAHAM's Awards Ceremony and Reception on Thursday, May 21 from 4:30PM to 6:00PM.

Follow us on Twitter & LinkedIn for updates during the conference!

Learn more