1:00PM ET

[WEBINAR] Patient Access Transformation at Mercy Medical

Patient Access at Mercy Medical transformed a struggling unit to a robust call center that schedules both hospital services and physician office appointments. Mercy had been drowning in paper, losing orders and receiving frequent complaints. Transformations – including a digital workflow for orders and QA process for calls – improved outcomes so significantly that Patient Access was selected to add therapy and physician office scheduling to its services. This session will review the steps and outcomes achieved. Attendees will “walk through” a patient encounter with Mercy Medical, beginning with scheduling/pre-registration, and following up to the point of service. Participants will observe the workflows and QA processes that take place behind the scenes to ensure these touch-points are smooth, efficient and incident-free.

Learning Objectives

  1. Discuss digital workflow for physician orders that eliminates lost orders and gives clinical areas a “window” into Central Scheduling
  2. Evaluate quality review of scheduling and pre-registration calls conducted to improve customer service and issue resolution
  3. Describe processes, technology and structure of Patient Access call center that performs hospital, therapy and physician office scheduling
  4. Assess outcomes in patient and provider satisfaction, which improves upfront collections and reduced delays and cancellation

Presented By

Tamara Arney, Patient Access Director, Mercy Medical Center (Canton, OH)

This webinar is part of a joint program with Vyne Medical and has been prepared for informational purposes only. The content does not constitute legal advice.
​This webinar is offered at no cost and will provide one (1) NAHAM-approved contact hour.


10/13 - 10/16

Becker's Hospital Review 6th Annual Health IT + Revenue Cycle Conference

This exclusive conference brings together hospital and health system Chief Information Officers, IT Executives, Finance Executives, Revenue Cycle Leaders, Innovators and more to discuss Telehealth, Cyber Security, Innovation, Digital Health, AI, Patient Experience, Data Analytics, Population Health, all aspects of Revenue Cycle and much more.

Information coming soon including booth info, sessions to check out, and more!

Learn More about Becker's Conference