The Missing Link in Healthcare Communication

With the proliferation of technology all around us, it’s easy to get lulled into a sense of complacency. We send emails, for example, and assume they get read. We post to social media channels and assume the messages are reaching our intended audiences. We make phone calls and leave voicemails that we expect will be heard. But how can we ever really know that true “communication” has taken place?

Communication, as defined by Merriam-Webster is “a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.” The key word there is “exchanged.”

In healthcare, communication and the exchange of information is critical. Patients must communicate what they’re experiencing. Clinical teams must acknowledge and discuss plans for treatment. Administrative teams must ensure that financial and benefit information is collected from patients and payers in order to facilitate treatment. And the list of interactions goes on.

Healthcare interactions involve many disparate pieces of information exchanged across a range of mediums – via phone, fax, email, and even in-person. Managing that data to create and maintain a complete picture of the patient profile poses a challenge for even the savviest healthcare organizations.

Capturing and managing data on the clinical side of healthcare is often easier than on the administrative side. Most electronic health records (EHRs) enable clinicians to document patient information and conduct treatment planning, and many of those same EHRs provide technology tools that integrate with the financial side of patient care. While those systems are robust, one thing most of them can’t do is capture conversations on the financial side of the business and link them directly to the individual patient record.

EHRs alone cannot close the communication loop. There are gaps to be filled, and that’s where solutions like the Trace® platform from Vyne Medical come in. By providing intelligent technology that integrates with existing EHRs and other hospital systems, Trace gives clients improved access to disparate data like faxes, phone calls and in-person conversations that, in the best case, often end up residing outside the EHR and in the worst case are often lost altogether.

With Trace, hospitals and health systems can track, store, record, and exchange all types of communication events among patients, providers and payers including:

Learn more about how Trace can improve data and communication management for your organization.

Contact us to schedule a call with one of our Vyne Medical healthcare solution experts today.


Vyne logos, product and service names, including but not limited to, Trace mentioned herein are registered trademarks and are the property of The White Stone Group, LLC and its respective affiliated entities.