Moffitt Cancer Center is dedicated to partnering with patients and their families to provide a quality experience. With this mission in mind, the center recognized a need to redesign front-end workflows to improve operational efficiency, financial integrity and patient experience. The revenue cycle team at Moffitt sought strategies to improve patient experience while maintaining performance in traditional metrics such as denial write-off trends, abandoned call rates, turnaround time and other quality and operational indicators.
Case Study -- Moffitt Cancer Center
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