How a Multi-State Health System Reduced Fax Bottlenecks & Automated HIM Workflows
Hospital Stats
The Situation
A Midwest health system was experiencing challenges with the inefficiencies of manual document processing, leading to slow turnaround times for indexing records. Physical couriers shuttling paperwork between sites, inconsistent document classification with hundreds of document types, and duplicate records further impacted time to EMR. Concerned about the impact on patient care and data accuracy, the health system recognized the need for a solution.
Products Used
The Results
- 90% accuracy for automated document identification type
- 5.8 million pages processed annually
- 358 pages indexed per employee per hour*
- Internal milestone for HIMSS 7 Standards met
- Reduced paper usage helping to minimize risk of violations of healthcare industry security standards
- Duplicate document detection implemented to minimize clutter in the EMR, reducing document storage costs
- Documents prioritized based on the determined order of importance: critical documents, faxes to the department, and anything scanned directly by the clinic
- The analytics dashboard allowed managers to review workflow document and data issues, accuracy, and more by document type, employee, clinic, etc.
*Statistical information contained herein represent results compiled using the HealthyData platform between 2023-2024. The data provided is for informational purposes only with no guarantee of users achieving similar results.
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