Blog

In a world gone digital, faxing has faded from nearly every industry, except one in particular: healthcare. According to this article released earlier this year, 75% of communication in medicine is by fax. The Obama Administration was successful at converting hospitals to electronic medical records, but these internal systems created a problem: communication with other […]

In this day and age, it is very common to hear, “this call is being recorded for quality assurance.” On nearly every call you make into any organization, calls are being recorded. Recording calls allows companies to ensure their employees are delivering the best customer service as possible. More and more companies are standardizing their […]

During a recent webinar with Moffitt Cancer Center, we surveyed 150+ revenue cycle leaders on what quality assurance looks like in their organizations. Attendees included Directors, Managers, Supervisors and Associates from hospitals and health systems nationwide.   Through our survey we discovered quality assurance is a priority for revenue cycle teams. Majority of the Directors, […]

Recently, Vyne Medical partnered with NAHAM to sponsor a webinar on standardizing patient financial communications. In the session “Talking Costs with Patients—An Organizational Effort” 650+ Directors, Managers, and Supervisors from national hospitals and health systems shared their top initiative is increasing up-front collections followed by denials management. As shared by Sandra Clay-Hillyard, Director of Patient […]

Did you know that Vyne Medical’s Trace software is the perfect tool to help improve patient experience?   By capturing phone calls, voicemails, face-to-face conversations, faxes and screen shots, the Trace platform is able to completely document a patient’s journey and index it to their account. This helps to clear up miscommunications, prevent denials, and […]

Part 4 of 4 By Kent McAllister Recently, Vyne Medical’s Kent McAllister was featured in MultiBriefs sharing his thoughts on the patient experience and how you can know what is actually happening from the patient’s perspective in your health system. Conclusion If it is true that relevant data helps you manage better, then this author suggests […]

PART 3 of 4 By Kent McAllister Recently, Vyne Medical’s Kent McAllister was featured in MultiBriefs sharing his thoughts on the patient experience and how you can know what is actually happening from the patient’s perspective in your health system. In part three, Kent shares his views on patient presentation, or the “first five minutes.” Patient […]

PART 2 of 4 By Kent McAllister Recently, Vyne Medical’s Kent McAllister was featured in MultiBriefs sharing his thoughts on the patient experience and how you can know what is actually happening from the patient’s perspective in your health system. In part two, Kent shares his views on outcomes vs. process. Outcomes vs. Process The sort […]

PART 1 of 4 By Kent McAllister Recently, Vyne Medical’s Kent McAllister was featured in MultiBriefs sharing his thoughts on the patient experience and how you can know what is actually happening from the patient’s perspective in your health system. In part one, Kent sets the landscape with some history about measuring or monitoring business processes. […]

By Derek Morgan, Director of Product Management   By now you’ve passed through the gauntlet of the electronic health record mandate. The blood, sweat and tears. The cost overruns. The hours. The frustrated clinicians. The promises. The reality. In the end one thing is clear: the journey isn’t over. The hopes and promises of reducing […]