Two Decades of Trust: Dallas Children’s Health’s Road to Efficiency with Vyne Medical
A Relationship Built on Reliability
With over 112 years of pediatric care and nearly a million patient visits annually, Dallas Children’s Health is a trusted name in pediatric healthcare. As the organization expanded its reach and operations, they knew they needed more than just technology — they needed a long-term partner who could evolve with them.
That’s exactly what they found in Vyne Medical. Over a 20-year partnership, the hospital has come to rely on Vyne Medical’s consistency and dependability. As one senior leader shared, “You know, sometimes when you have a product you can kinda lose sight of how great it is because you never have any problems with it. And that’s what I think about with Trace and Vyne [Medical].”]
Adapting to Changing Needs
The relationship began with a need to streamline insurance pre-certification calls, which Vyne Medical addressed through its voice recording solutions. But as technology matured, so did the hospital’s needs — and Vyne Medical delivered.
The introduction of the PixCert® solution enabled faster, more accurate data entry from documents such as PDFs, faxes, and emails. Information now flows directly into the EMR, eliminating the need to manually toggle between systems. The impact is felt across multiple departments, where staff can access the data they need quickly and efficiently.
Reflecting on the long-term value, the Senior Director added, “It’s a product that can help you throughout your rev cycle process, workflows and administration. I’ve been a part of these products for 20 years and I always recommend that they look into it.”
Support You Don’t Have to Think About
While the technology has delivered tangible efficiency gains, what stands out just as much is the quality of service and support. In contrast with other vendors, the Vyne Medical® team has built a reputation for responsiveness and ease of collaboration.
“Trace support has, in comparison with other 3rd party vendors we have, been amazing. There’s always someone who can call or look at the issue,” the Senior Director noted.
Even rare incidents are resolved so swiftly that staff barely notice. As they put it, “If we do have a slight hiccup here or there, [Vyne Medical is] so quick to fix it, it’s almost like out of sight out of mind. It’s just another part of the process. We log onto our EMR and we do our work. It just works like it’s supposed to.”
A Proven Platform That Keeps Improving
For Dallas Children’s Health, one of the most valuable aspects of the partnership is Vyne Medical’s ability to evolve. The platform isn’t static — it continues to adapt alongside the healthcare system’s needs.
“One of the reasons why I would recommend your product is, for one, it’s a proven product. It’s been around for a long long time and continues to have new iterations that make things better.”
Looking for a partner with longevity? Contact Vyne Medical today.