How Patient Experience is Leading Hospitals Towards Digital Transformation

Agile has not always been a word used to describe the healthcare industry. Particularly on the administrative and operational side of things, when it comes to technology, healthcare moves at a slower pace than other industries. What recent events have taught us, however, is that in the face of patient needs and crisis, hospitals and health systems find a way to rise to the occasion.

In this episode, we are joined by industry thought leaders, John Lynn and Patti Consolver, to discuss the drivers and technology behind digital transformation and offer strategies for providers working to meet patients where they are.


Patti Consolver, CHAM


Patti Consolver is a Patient Access thought leader who has spent 30 years rising through the ranks in Patient Access. She is a long-standing board member and former president of NAHAM. Patti previously served as Patient Access director at Texas Health Resources, where she led one of the industry’s first centralized patient access departments to pre-register and financially clear patients prior to service.


John Lynn | Editor, Healthcare IT Today

Twitter: @techguy
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John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 14,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 25 million times. John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference. John is also an advisor to multiple healthcare IT companies.


About Vyne Medical

Vyne Medical is a leader in end-to-end health information exchange and electronic healthcare communication management providing solutions that connect disconnected data and close gaps in documentation. The company’s technology platforms facilitate the electronic capture, storage and submission of voice, fax, image, and electronic documentation. For more information, visit