Vyne Medical Announces Initial Ratings from KLAS Review


KNOXVILLE, Tenn. (March 22, 2018) – Vyne Medical, a leading provider of healthcare communication and data management technology for over 440 hospitals and health systems, today announced its ratings following an extensive review by KLAS. Vyne Medical’s flagship product Trace™ has been reviewed by KLAS in the “Revenue Cycle – Other” category on the KLAS website.

KLAS, the leading source of healthcare information technology vendor performance metrics, determines its ratings based on the overall customer satisfaction score for a vendor’s products. KLAS ratings also are based on direct, detailed feedback from healthcare providers across North America.

Vendors are rated across four key performance categories: sales and contracting, implementation and training, service and support and general.

“We are extremely honored to be recognized by these clients and to be recognized by KLAS,” said Lindy Benton, CEO and President of Vyne.

During KLAS’ evaluation of Vyne Medical, clients commented, “Vyne delivers what they promise. The vendor’s support has remained steady throughout the years. The solution is one of my favorite products. We use it throughout our organization, not just in the call center.” (This comment was collected by KLAS from a Director about Vyne in December 2017.)

“What I like about Trace is it is very easy to use. It is convenient to record a call or get a screenshot of anything we work on, whether that thing is on a computer screen, a web page, or a fax that has been sent out. If we go back to retrieve things, like to appeal a denial or listen to a call, we can really dissect it. We can use it as a teaching opportunity or to validate our own team’s customer service.”

(This comment was collected by KLAS from an Analyst/Coordinator about Vyne in December 2017.)

About Vyne Medical

Vyne® is the industry leader in secure health information exchange and electronic healthcare communication management. The company’s robust technology platform facilitates the electronic capture, storage and submission of healthcare data in any form – voice, fax, image, data or electronic document. Vyne’s solutions connect disconnected data to close gaps in documentation and improve the continuum of care through a more complete and fully accessible patient record. Outcomes include improved financial strength, operational performance and patient experience. For more information, visit vynemedical.com.

About KLAS

KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. To learn more about KLAS and our reports, visit www.KLASresearch.com.