TRACE® PLATFORM USED TO IMPROVE CUSTOMER SERVICE, REIMBURSEMENT
KNOXVILLE, Tenn. (September 25, 2018) – Vyne Medical, a leading provider of healthcare communication and data management technology for over 440 hospitals and health systems, today announced quarterly ratings from its ongoing review by KLAS. A review of Vyne Medical’s flagship product Trace™ is available on the KLAS website .
KLAS, the leading source of healthcare information technology vendor performance metrics, determines its ratings based on the overall customer satisfaction score for a vendor’s products. KLAS ratings are based on direct, detailed feedback from healthcare providers across North America. Vendors are rated across four key performance categories: sales and contracting, implementation and training, service and support and general.
In their feedback to KLAS, Vyne Medical clients referenced using Trace to record conversations with payers, patients and physician offices for improved customer service. Providers also referenced using Trace records as proof to dispute and overturn denials for improved reimbursement.
One director stated, “Now we use Trace to interact with patients. We record conversations so that we can evaluate how our coworkers’ customer service skills are when they are talking to patients and registering them.” (This comment was collected by KLAS from a Director about Vyne in April 2018.)
Another client commented, “Our financial counselors use Trace for automatic voice recording when they are speaking to patients, physician offices or insurance companies regarding any kind of financial information, patient details or collections. We can use those recordings as backups to get paid for those services.” (This comment was collected by KLAS from a Manager about Vyne in April 2018.)
About Vyne Medical
Vyne® is the industry leader in secure health information exchange and electronic healthcare communication management. The company’s robust technology platform facilitates the electronic capture, storage and submission of healthcare data in any form – voice, fax, image, data or electronic document. Vyne’s solutions connect disconnected data to close gaps in documentation and improve the continuum of care through a more complete and fully accessible patient record. Outcomes include improved financial strength, operational performance and patient experience. For more information, visit www.vynemedical.com.
KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit www.KLASresearch.com