Archbold Medical Center Selects Vyne Medical to Improve Financial Performance and Patient Experience

Press, Finance, Patient Experience

Knoxville, Tenn., January 21, 2015— Vyne Medical, today announced a partnership with Archbold Medical Center – a four hospital regional healthcare system that has served the people of South Georgia and North Florida for nearly 90 years. The system will join nearly 400 other hospitals and health systems partnering with Vyne Medical to further improve patient experience, financial performance, physician and staff alignment and patient safety and quality.

The agreement includes implementation of Vyne Medical’s Trace® platform, a healthcare specific content management system that manages voice, fax and image content across the health system.

“Our goals with Trace are to increase staff productivity, reduce denials and improve the patient experience,” says Becky Poole, Director of Patient Access at Archbold.

Trace will provide the ability for the hospital to receive faxes through one shared number and share them system-wide regardless of physical location, simply by looking them up by patient. This will also increase staff productivity, which will allow for more time to focus on the patient experience.

Archbold also anticipates to benefit from phone call capturing features, components of the system that allow hospitals to establish proof against complaints surrounding level of care issues related to EMTALA regulations, and help facilitate claim authorization. Capturing phone calls also helps ensure patients receive accurate information regarding their financial obligations, accelerating the hospital’s goal of improving the patient experience and increasing upfront collections.

In the future, the Case Management department plans to look at the benefits of implementing the Trace system.

About Archbold Medical Center

Archbold Medical Center is a 540-bed hospital system with a 2,500-member staff and more than 160 qualified medical specialists. The hospital system has been compassionately serving the people of South Georgia and North Florida with quality medical care since 1925. Included in the system of hospitals are Brooks County Hospital in Quitman, Grady General Hospital in Cairo, and Mitchell County Hospital in Camilla, all of which are located in Georgia.


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