Dunwoody, GA (June 29, 2020) – Vyne Medical recently participated in 2020 ACH Healthcare Communication Virtual Research Forum. Hosted June 26-27 by the Academy of Communication in Healthcare, the online event gathered researchers, educators, clinicians, patient advocates, administrators, and others committed to improving communication in healthcare.
Vyne Medical supports ACH’s mission by delivering technology that helps reinforce communication best practices in healthcare. Tools supporting these efforts include voice recording, audio search and quality scoring. Screen recording helps ensure on-screen activity syncs to content of voice recordings. Managers also leverage recordings and quality reports as examples for training and issue resolution.
The ACH virtual forum highlighted current research and teaching methods through a variety of educational sessions including keynotes, oral abstract presentations, narrative medicine, and poster sessions. Scott Overholt, Chief Business Officer at Vyne, presented a session titled, “Facilitating Communication in Work-From-Home Settings,” as part of the forum’s breakout series on health technology and telehealth in response to the COVID-19 crisis.
The session shared how health systems are leveraging technology to preserve relationship-centered care, communication and teamwork as new roles transition to work-from-home settings. Digital tools that support flexibility, scalability and quality assurance enable associates to stay connected while ensuring protected access to health data.
Health systems are leveraging Trace® work-from-home solutions to conduct paperless faxing, voice recording and image capture in remote settings. Activities are indexed to the patient record and automatically exported to the EHR for enterprise access and exchange. Quality assurance tools give leaders the ability to monitor team productivity and quality of communication with patients, physicians and payers.
Vyne Medical’s productivity tools have also been important during the pandemic as patient volumes have fluctuated. Dashboards help leaders assess team productivity in real-time, comparing against both historical patient volumes and productivity baselines. After implementing these programs, many hospitals cite enhanced communication consistency, as well as increased efficiency among teams.
Contact us to schedule a call with one of our Vyne Medical healthcare solution experts today.
For more than 40 years, the Academy of Communication in Healthcare (ACH) has been at the forefront of research and teaching relationship-centered healthcare communication. If you are looking for ways to improve patient safety, interdisciplinary teamwork, patient satisfaction scores, or just want to develop your individual communication skills, ACH can help. For more information, visit achonline.org.