Designed to improve your organization’s services and further streamline operations, Vyne Medical is moving to a new vendor for automatically recording both inbound and outbound calls. At no additional cost to your service, this change is going to help align our offerings more closely to your organization’s needs and expectations.
Let's Begin Planning Together
As we transition to a new TVAR solution, prepare your health system for the change and initiate the allocation of required internal telecom and IT resources.
ARRANGE
an IT call with a Vyne Medical representative. Ready to schedule now?
Send an email to customersuccess@vynecorp.com and initiate the process
PREPARE
to provide new Windows Virtual Machine(s) for Vyne Medical to access
SECURE
your spot on our Implementation Schedule
NOTE
if a contract update is needed, the Vyne Medical team will coordinate a call to discuss real-time
The switch is not anticipated to require substantial effort from your organization and internal teams; however, it is crucial to promptly pursue next steps. To move forward with the new service, your contract must be updated and the time-sensitive implementation process must be started.
The new Trace® Voice Auto Record operates similarly to the previous solution; however, once the implementation process has started, if you believe training would benefit your team, contact us to schedule a session now.
Be sure you’ve connected with a Vyne Medical representative to schedule your IT call. Ready to schedule now? Send an email to customersuccess@vynecorp.com and initiate the process. Additionally, prepare to provide a new Windows Virtual Machine(s) for Vyne Medical to access, find out where you are on our Implementation Schedule, and determine if a contract update is needed.
Even though the new solution will further streamline operations, your plan’s cost will remain unchanged.
The new Trace Voice Auto Record operates similarly to the previous solution. If you believe training would benefit your team, you can schedule it by contacting customersuccess@vynecorp.com
Windows 10+ and Windows Server 2012+
Please reference the hardware requirements for the new TVAR integration in the table below:
Network and Telephony Engineers
For Windows builds
General Configuration
Client will need to provide a new server that will eventually replace the old one.