TVAR Vendor Change: A Seamless Transition for Enhanced Performance

The TVAR solution is being updated, optimize your call recording experience with Vyne Medical's new partner

Designed to improve your organization’s services and further streamline operations, Vyne Medical is moving to a new vendor for automatically recording both inbound and outbound calls. At no additional cost to your service, this change is going to help align our offerings more closely to your organization’s needs and expectations.

TVAR Change Checklist


This checklist will help prepare your health system for the TVAR solution change and initiate the allocation of required internal telecom and IT resources.

  • Step 1

    Arrange IT call with a Vyne Medical representative. Ready to schedule now?
    Send an email to customersuccess@vynecorp.com and initiate the process

  • Step 2

    Prepare to provide new Windows Virtual Machine(s) for Vyne Medical to access

  • Step 3

    Find out where you are on our Implementation Schedule

  • Note

    Please determine if a contract update is needed and if so, the Vyne Medical team will coordinate a call to discuss real-time

Schedule Implementation

The switch is not anticipated to require substantial effort from your organization and internal teams; however, it is crucial to promptly pursue next steps. To move forward with the new service, your contract must be updated and the time-sensitive implementation process must be started.

Schedule Now

Schedule Training

The new Trace® Voice Auto Record operates similarly to the previous solution; however, once the implementation process has started, if you believe training would benefit your team, contact us to schedule a session now.

Schedule Training

FAQ

What do I need to do to prepare?

Be sure you’ve connected with a Vyne Medical representative to schedule your IT call. Ready to schedule now? Send an email to customersuccess@vynecorp.com and initiate the process. Additionally, prepare to provide a new Windows Virtual Machine(s) for Vyne Medical to access, find out where you are on our Implementation Schedule, and determine if a contract update is needed.


Will there be a cost change?

Even though the new solution will further streamline operations, your plan’s cost will remain unchanged.


Will training be provided for the new solution?

The new Trace Voice Auto Record operates similarly to the previous solution. If you believe training would benefit your team, you can schedule it by contacting customersuccess@vynecorp.com


What environments are supported for the integration of the new TVAR solution?

Windows 10+ and Windows Server 2012+


What virtualization platforms are supported for the integration of the new TVAR solution?

  • Hyper-V
  • Vmware ESXi 4.0 and higher
  • Solutions that require PCI and PCIe enabling boards are not supported in virtual environments
  • VMware is the preferred virtualization platform due to its integration with physical devices in the host machine


    • What are the hardware requirements for integration of the new TVAR solution?

    Please reference the hardware requirements for the new TVAR integration in the table below:


    What customer resources are needed for integration of the new TVAR solution?

    Network and Telephony Engineers


    What is the responsibility of the client on the server build?

    For Windows builds

  • Install the OS
  • Install the database
  • Disk drive/space allocated for recordings


    • What telecom items are needed for implementation?

    General Configuration

  • CMIpAddress
  • CMVersion
  • AesIpAddress
  • AesUserName
  • AesPassword


    • Will the OS be installed on the same server as the database?

    Client will need to provide a new server that will eventually replace the old one.


    Contact Your Customer Success Executive

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