Every day, healthcare leaders are bombarded with AI headlines – some promise transformation, others warn of failure. The truth? Both can be right. After leading dozens of AI and automation initiatives across patient access, revenue cycle, and clinical operations, the Medical University of South Carolina (MUSC)  has learned that success rarely comes from shiny demos or big promises. It comes from disciplined problem-solving, strong governance, honest communication, and knowing when to double down – or walk away. Join Crystal Broj, Enterprise Chief Digital Transformation Officer at MUSC, for a candid conversation about what it really takes to move AI from idea to impact. This session goes beyond the hype to share practical lessons learned – what worked, what didn’t, and how to build AI programs that actually stick.

Key Takeaways

• How to communicate, train, and support frontline teams so AI feels helpful—not disruptive
• Setting realistic expectations with executives, including timelines, outcomes, and ROI
• Practical ways to benchmark AI initiatives to know what’s working, what needs adjusting, when to pivot—and when it’s okay to stop a project altogether

Featuring:

• Crystal Broj, Enterprise Chief Digital Transformation Officer, MUSC

Have any questions of your own you’d like us to cover? Send them to info@vynemedical.com. Can’t make the live session?

Register to receive the recording right to your inbox.

© 2026 Napa EA/MEDX, LLC. All rights reserved. All third-party trademarks and tradenames (including logos and icons) referenced are and remain the property of their respective owners. This webinar is part of a joint program with Vyne Medical and has been prepared for informational purposes only.  The opinions and views expressed in the webinar are the opinions of the designated presenters and do not reflect the opinions or views of Vyne Medical. Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne Medical is not responsible for the privacy practices of the third-party websites.

Register Now

NAHAM 2026 brings Patient Access professionals together to explore practical strategies shaping the future of healthcare access. With this year’s theme, “Innovative Access: Transforming Healthcare Management for the Future,” the conference focuses on real-world solutions to today’s operational challenges. Vyne Medical will be onsite at Booth 412, connecting with attendees on how to simplify, digitize, and modernize Patient Access workflows without adding unnecessary complexity. Join us for  an exciting interactive automation workshop, giving attendees space to share challenges, exchange ideas, and learn from peers navigating similar access and workflow pressures. Reserve your spot. We will also be highlighting how Vyne Medical’s TraceⓇ platform is leading the way in document automation workflows by capturing and indexing data in its various forms – fax, documents, voice calls, and image – all in a time-saving repository that makes proof of every interaction readily available. We’re also proud to join Erlanger Health for a learning lab, From Paper to Proof: Simple Changes for Big Impact at Erlanger Health. Featuring Julie Baddley, Director of Patient Access, of Erlanger alongside Meg Michael, Executive Vice President and General Manager and Nichole Harmon, Customer Success Executive, from Vyne Medical, this session shares an honest look at how small, intentional changes can drive measurable improvements across efficiency, cost, and staff satisfaction. Stop by our booth to connect, learn, and see how practical changes can create meaningful impact across Patient Access.

This post contains third-party content; Vyne disclaims all liability to it.

Learn More

Join Vyne Medical at UNOS Transplant Management Forum 2026 where donation and transplant professionals collaborate, share insights, and explore new approaches shaping the future of transplantation. This year’s theme, “Transplantation for Tomorrow: Where Innovation Meets Action,” highlights practical strategies and emerging technologies designed to support evolving transplant programs. Vyne Medical will be onsite at Booth 409 to share how our LabDEⓇ solution supports transplant teams in the capture, centralization, and automation of administrative interactions to increase efficiency, data quality, and clearer communication across complex workflows. Join us in Atlanta to connect, exchange ideas, and see how Vyne Medical can support your transplant operations.  

Learn More