Strategies for Elevating Quality Assurance: Leveraging Recorded Conversations for Improved Patient Care and Employee Protection

According to a study by the National Committee for Quality Assurance, healthcare organizations save $3 for every $1 invested in quality improvement. Join Scott Phillips, Vice President of Virtual Care Center and Patient Access Service at Texas Health Connect, in this Vyne Medical®-sponsored webinar to explore strategies for enhancing quality assurance in your health system. Scott will illustrate how Texas Health Connect leverages their recorded interactions, including both phone and in-person conversations, to train and support patient access specialists and other roles that engage directly with patients. Learn how Texas Health Connect’s integration of recording technology serves as vital documentation and helps ensure consistent communication enterprise-wide.

Learning Objectives:

  • Understand the positive impact of quality assurance investments like call recording in health systems
  • Explore practical strategies for enhancing quality assurance within healthcare systems
  • Gain insights into the utilization of recording technology in healthcare settings, specifically the integration of recorded interactions