Patient Access at Mercy Medical Center transformed a struggling unit to a robust call center that schedules both hospital services and physician office appointments. Mercy had been drowning in paper, losing orders and receiving frequent complaints. Transformations – including a digital workflow for orders and QA process for calls – improved outcomes so significantly that Patient Access was selected to add therapy and physician office scheduling to its services.
In this webinar we review the steps and outcomes achieved. Attendees “walk through” a patient encounter with Mercy Medical, beginning with scheduling/pre-registration, and following up to the point of service. Participants observe the workflows and QA processes that take place behind the scenes to ensure these touchpoints are smooth, efficient and incident-free.
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This webinar is part of a joint program with Vyne Medical and has been prepared for informational purposes only. The content does not constitute legal advice. Any case studies, testimonials, examples, and illustrations included in this presentation originate from customer statements as general experiences, which are intended for informational purposes with no guarantee of users achieving similar result. Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne is not responsible for the privacy practices of the third-party websites.