Patient Access at Mercy Medical Center transformed a struggling unit to a robust call center that schedules both hospital services and physician office appointments. Mercy had been drowning in paper, losing orders and receiving frequent complaints. Transformations – including a digital workflow for orders and QA process for calls – improved outcomes so significantly that Patient Access was selected to add therapy and physician office scheduling to its services.
In this webinar we review the steps and outcomes achieved. Attendees “walk through” a patient encounter with Mercy Medical, beginning with scheduling/pre-registration, and following up to the point of service. Participants observe the workflows and QA processes that take place behind the scenes to ensure these touchpoints are smooth, efficient and incident-free.
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