Our Patient Access services is a hub for provider-patient interactions and plays a critical role in driving the patient experience. Having access to the complete patient record including ancillary data like electronic faxes, recorded phone calls, email exchanges, and other information that may reside outside the electronic health record is key. The Trace solution from Vyne Medical provides patient access teams with a central repository for a multitude of types of patient information.

With Trace, all communications can be easily managed – faxed physician orders, screen- captured eligibility information, pre-registration phone calls, printed service estimates, emailed financial counseling information, face-to-face patient instructions, and more – all this information is indexed and accessible from the patient record. Whether at scheduling, registration, financial counseling or at the bedside, conversations can be monitored for QA, training and service recovery.

• Electronically receive and track physician orders, conduct admission reviews and process authorizations
• Streamline digital fax management with automated fax notifications and worklists
• Link precertification documents, authorizations and payer conversations to the patient record with fax, image and voice recording tools
• Record patient encounters to reinforce best practices in patient financial communications such as self-pay estimates and point of service collections
• Conduct communication quality and compliance monitoring to ensure appropriate service levels, information delivery and and data collection
• Improve collaboration and efficiency between departments by making patient documentation immediately available when and where it’s needed

Moffitt Cancer Center achieved sustainable results by redefining workflows

Moffitt implemented Trace to capture and integrate patient financial data such as benefits, financial clearance and pre-registration information for enterprise access and exchange. Moffitt leveraged this data to assist patients in making informed care decisions, to ensure financial coverage for care and to communicate upfront the cost of services. Read about their success story.