When patients have questions about their hospital bills, the patient financial services team is responsible for resolving their issues. Having easy access to the right tools for locating the data needed to resolve disputes is key. The Trace platform provides a complete view of all patient financial information.

With Trace, everything is indexed and accessible as part of the patient record. Faxed documentation, payer and patient conversations, website authorizations, email approvals – they’re all linked to the patient’s record and available to the teams that need them.

Trace provides a centralized, digital platform where employees can:

• Double-check demographic and insurance information, investigate patient complaints and deescalate concerns
• Download insurance company forms for easy retrieval
• Check claim status with ready access to authorizations / payer conversations
• Cross-reference call recordings between billing and registration systems
• Conduct quality assurance monitoring to ensure staff deliver appropriate service levels
• Promote collaboration and efficiency between departments by making patient documentation immediately available as part of the patient record

Lowell General Hospital Boosts Revenue Cycle Performance with Trace

Lowell General partnered with Vyne Medical for implementation of Trace in 2011. Since then, the hospital has leveraged the suite of voice, fax and image tools to streamline and support revenue cycle processes in departments such as the Patient Access Call Center, Patient Financial Services and Patient Accounting. Click here to learn more about the impact of Trace at Lowell General.