Benefits of Call Recording You May Not Have Considered
You’ve likely heard the message, “This call is being recorded for quality and training purposes,” at one time or another. While it’s true that different organizations leverage call recordings for various reasons, in the healthcare setting, voice recordings can take on an even more important role. Malpractice suits and medical negligence are threats that the Trace® platform from Vyne Medical can help hospitals mitigate.
Helping prevent litigation
In addition to the stress of serving everyday patient needs, healthcare workers and the organizations that employ them have to be vigilant about following state and federal guidelines – especially when it comes to coordinating care for minors, seniors and others who are incapacitated or unable to speak for themselves. When hospitals discharge these patients into the care of family members, other facilities or social service agencies, they need documented proof showing that clear instructions have been communicated; otherwise, there could be legal consequences.
Voice solutions that record verbal exchanges and link those recordings to the patient record within the EHR (or other related systems) can provide critical documentation to fight potential litigation challenges. Recordings can be used to prove that the appropriate information and instructions were delivered clearly and acknowledged by the patient or guardian. If, for example, the guardian fails to secure follow-up care as required and legal action is taken, having acknowledgement of that communication can be a valuable tool to help protect the hospital and its staff.
It’s not a topic that anyone wants to talk about, but in cases like suspected child or elder abuse, documentation by medical professionals is of the utmost importance. Notes and conversations between case managers and other social services or law enforcement agency representatives can be critical in serving at-risk patients. If communication between the hospital and other agencies is not crystal clear, patient safety could be compromised and, ultimately, there could be legal ramifications. By recording and linking documents and phone call recordings to the patient record, case management teams can see a complete picture of all patient interactions. If requested, they can also share information with other agencies to help ensure that patients get appropriate follow-up care.
Voice recording software presents a number of important benefits for hospitals, their staff and their patients. Find out how voice recording solutions from Vyne Medical can help reduce risk, improve team alignment and drive greater accountability as you work towards being the voice for those that can’t be heard. Contact us to schedule a call with one of our Vyne Medical healthcare solution experts today