How to Better Your Patient Experience

Did you know Trace is the perfect tool to help improve patient experience?

By capturing phone calls, voicemails, face-to-face conversations, faxes and screen shots, Trace is able to completely document a patient’s journey and index it to their account. This helps to clear up miscommunications, prevent denials, and reassure hospital staff that they have proof of a job well done.


But that’s enough from us. Here’s what others had to say about how well Trace works…


Trace has enabled us to restore good working relationships with our physicians and their office staff by streamlining the paperwork process and eliminating the hassle of doing business with the hospital. We all know that happy customers will come back. — Director of Patient Access in Florida


We’re here to provide excellent customer service. In a face-to-face interview with a patient, we can tell someone one thing, and they may hear something else. Just as it is with a phone call, it’s quite beneficial to have a recording of the conversation to review and use as a tool for training and improvement. That is what the Trace Face-to-Face recording application provides. — Manager of Patient Access, Atlanta Medical Center


We record our pre-registration interview with patients. Our staff love it because if a patient is upset about something, they come to me and say, ‘You might want to listen to this recording. What else could I have said? What could I have done differently?’ It gives me the opportunity to sit down with the staff, listen to the interview and give them some really meaningful feedback. — Director of Onsite Patient Access in Washington


By doing QA checks of our recorded calls on a monthly basis, we can ensure that scheduling and registration staff are following script and providing complete and accurate information to our patients. — Director of Patient Access in Florida