One of the latest trends in healthcare is the creation of a virtual workforce, particularly in the finance departments. Hospitals and health systems that already have work-from-home programs are seeing positive results including increased productivity and employee satisfaction as a result of moving to a remote environment.
The Cleveland Clinic is using remote staff for areas such as pre-registration, scheduling, financial counseling and customer service. Heidi Peris, PreAccess Director at Cleveland Clinic, is speaking at the upcoming Revenue Cycle Solutions Summit in Las Vegas on the Cleveland Clinic’s virtual program. She will discuss the program they’ve established, lessons learned, and the outcomes.
During her session, March 5th from 11:15-11:35 am at the Wynn Las Vegas, Heidi will cover the following:
- The Cleveland Clinic’s approach, and how they’ve increased employee flexibility and mobility
- Challenges and benefits of providing a remote option for revenue cycle employees
- Set-up, management, and the workflow used to secure data access and exchange in a virtual environment
If this seems like something your health system could benefit from, register for the Revenue Cycle Solutions Summit, and check out Heidi’s session.
Not able to attend the Summit? Learn more about the Cleveland Clinics efforts featured in HFMA’s Revenue Cycle Strategist. The article covers all the high points of how the Cleveland Clinic created a virtual revenue cycle team, as well as the benefits they’ve seen from moving remote.
About Heidi Peris
As PreAccess Director at the Cleveland Clinic, Heidi Peris has responsibility for obtaining insurance authorizations for 6 million outpatient encounters and 170,000 inpatient stays annually with her team of 225 caregivers. Heidi has led her team on a large-scale EMR upgrade. As a trailblazer, Heidi has earned a reputation for her commitment to continuous improvement. Heidi has 11 years of experience in healthcare, including patient access, project management, and process improvement. Heidi completed her undergraduate and a graduate degree in Business Management at Franklin University. Her service in the United States Army provided a foundation of leadership and commitment to excellence.
How Trace Can Help
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About Trace from Vyne Medical
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