9/30/2013
Patient satisfaction has been a concern for many health care leaders over the last decade, and with satisfaction scores now representing a portion of an organization’s value-based reimbursement, it has become an even greater focus. As a result, many organizations are looking to improve processes that have the potential to impact patient satisfaction. Patient access […]
9/30/2013
This case study summarizes results achieved at three children’s hospitals after implementing Trace to capture and manage routine communication. Children’s Healthcare of Atlanta 452 staffed beds in 3 hospitals and 16 satellite locations Ranked top children’s hospital by U.S. News & World Report Trace Impact Overturned more than $2 million in denials Prevented more than […]
9/30/2013
Cypress Fairbanks Medical Center, a 186-bed facility, needed to improve inter-departmental communications. With lots of training inaccuracies and patients claiming they were never told what they owed, Cypress had no way to prove their staff followed the right procedures when a payer or physician dispute occurred. Additionally, the medical center had inefficent processes of manually […]
9/28/2013
With seven hospitals, multiple home health agencies and outpatient clinics serving the Mid South, Methodist LeBonheur Healthcare in Memphis, Tenn., is one of the largest hospital systems in the country. Methodist has used Trace to improve productivity and the bottom line by streamlining manual, paper-driven processes across the health system. Methodist’s greatest area of need […]
8/19/2013
In 2001, West Jefferson Medical Center evaluated and implemented the Trace communication management system by Vyne Medical to improve workflow and profitability in its case management department. The Trace system captures communications—voice, fax, e-mail and other media—and stores records in a simple, searchable web interface. Hospital staff can quickly recall information about a patient to provide proof […]
