Case Study

Texas Health Resources (THR), a 14-hospital system in north central Texas, has taken steps over a number of years to standardize best practices and improve outcomes across its Patient Access organization. To support this effort, revenue cycle leaders implemented a process to capture patient encounters for monitoring against the system’s strategic objectives for patient experience, […]

Background Connected Care for the Medically Underserved Recent studies show that nearly 80 percent of rural America is medically underserved, with factors such as geography and time constraints limiting access to quality healthcare. Families living in care deserts, or regions located 60 minutes or more from an acute-care facility, face increased health risks due to […]

Montana Pediatrics is a collaborative of practicing pediatricians working together to give Montana families access to high quality, locally-informed pediatric care. To effectively reach and care for children across the state, Montana Pediatrics implemented Refyne Connected Care™ from Vyne Medical. Designed by pediatricians for pediatricians, Refyne Connected Care helps solve the daily challenges of care […]

Situation For many health systems, the means of communicating referrals, authorizations and records remain outdated. Fax machines prove problematic as they are unable to retrieve data past a specific time and often make it difficult to find documents the staff need. At one large academic health system, the fax server would crash multiple times each […]

Moffitt Cancer Center is dedicated to partnering with patients and their families to provide a quality experience. With this mission in mind, the center recognized a need to redesign front-end workflows to improve operational efficiency, financial integrity and patient experience. Moffitt turned to Vyne Medical and the Trace® platform to support the effort. Authorization Process […]

Situation Moffitt Cancer Center is dedicated to partnering with patients and their families to provide a quality experience. The center recognized a need to redesign front-end workflows to improve operational efficiency, financial integrity and patient experience. They sought strategies to improve the patient experience while maintaining performance in traditional metrics such as denial write-off trends, […]

Lowell General is a community hospital of approximately 400 beds serving the greater Lowell, Massachusetts region, about 30 miles outside of Boston. Prior to implementing the Trace® platform from Vyne Medical, Lowell General managed revenue cycle activities through a predominately manual, paper-based process. Not only was the process inefficient, but it left teams without proof […]

Situation As a trauma hospital that gets mostly stop-loss accounts, St. Francis needed a solution that would help them decrease denials, reduce discharge time and increase case management’s time with patients. Many of St. Francis’ denial challenges were related to claims denied due to lack of clinical information. With so many insurance companies needing clinical […]

Sarasota Memorial Health Care System’s (SMHCS) customer service motto aims to “deliver quality patient experiences beyond discharge.” Aligned with this objective, SMHCS sought to improve quality and performance among its teams to better serve its patients, families and physicians. The hospital focused its improvement efforts in key areas of revenue cycle including Scheduling/Insurance Verification, Registration […]

Patient Access at Mercy Medical transformed a struggling unit to a robust call center that schedules both hospital services and physician office appointments. The department had been drowning in paper, losing orders and receiving frequent complaints. Transformations – including a digital workflow for orders and QA process for calls – improved outcomes so significantly that Patient Access […]