Changing the Tone of Patient Access with Trace - Vyne Medical

Changing the Tone of Patient Access with Trace - Vyne Medical Skip to Content

WHAT WE DO
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Electronically submit medicare appeals and discussion requests for more timely submission and reimbursement
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Simplify the process of receiving and responding to audit requests from the Centers for Medicare & Medicaid Services (CMS) with the Refyne platform
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Trace offers easy access to the proof you need to prevent denials and win appeals.
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Reduce paper and automate manual tasks with digital fax tools.
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Trace integration solutions connect disconnected data for a more complete patient record.
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Capture and connect patient encounters for better quality, consistency and accuracy at every touchpoint.
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Hardwire best practices in communications to improve consumer engagement and upfront collections.
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Streamline your referral process through a centralized paperless process.
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Trace Anywhere allows staff to work remotely, saving money and increasing team productivity.
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Automatically share records between systems and team members for improved accuracy and consistency.
WHO WE HELP
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Reduce admissions paperwork and expedite pre-certifications.
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Request, track and receive authorizations in a more timely manner.
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Giving case managers more time to focus on patient care by eliminating manual, paper processes for tasks.
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Overturn denials and win appeals with multiple points of proof available through Trace.
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Easy integration with major EHR systems makes implementing the Trace solution an easy lift for IT teams.
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Help put an end to lost and misdirected orders by using the Trace® solution for order management.
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Efficiently track, communicate and deliver quality patient experiences every time with Trace.
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Trace puts service at the forefront for patient financial services and billing teams.
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From the front, middle, and back end of the revenue cycle, Trace adds value and boosts performance.
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Reduce no-shows and miscommunications and ensure orders are complete, accurate and accessible.
PRODUCTS
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A leading workflow tool leveraging automation to capture, consolidate and exchange healthcare's disparate data
Trace Tracker
Document Automation
Voice Recording
Image Capture
FormUSign
EMR Integration
Trace Quality Assurance
Patient Form Request
FAQs
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Automate denial workflows, simplify audit processes and drive more connected care – all from a single platform with Refyne.
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Changing the Tone of Patient Access with Trace

Floyd Health shares its innovative strategy to ensure the quality of patient encounters in registration. Representatives are scored in 7 key areas, and monthly scores aggregate into annual reviews. Over an 18-month period, Patient Access improved its quality metric from 70 percent scoring a C or below, to 90 percent scoring an A. The team achieved this while exceeding collections goals. This session will review outcomes in patient experience, staff support, compliance, and more.

Learning Objectives

Evaluate a comprehensive quality review program for Patient Access and its impact on patient experience, point of service collections and denial management.
Consider the use of recording and monitoring patient encounters to hardwire best practices in patient financial communication.
Discuss criteria used to score the quality of patient interactions in pre-service and at the point of service.
Assess outcomes in patient experience, staff support, compliance, collections and more.

Speakers

Yolanda Miller, Floyd Health
Aljeana Howard, Vyne Medical

Improve Quality, Financial Performance, and Patient Experience with Trace

Connecting Healthcare Data: Yesterday, Today, and Tomorrow