Enhancing Quality of Face-to-Face Patient Encounters for a Better Consumer Experience

Enhancing Quality of Face-to-Face Patient Encounters for a Better Consumer Experience Skip to Content

WHAT WE DO
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Electronically submit medicare appeals and discussion requests for more timely submission and reimbursement
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Simplify the process of receiving and responding to audit requests from the Centers for Medicare & Medicaid Services (CMS) with the Refyne platform
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Trace offers easy access to the proof you need to prevent denials and win appeals.
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Reduce paper and automate manual tasks with digital fax tools.
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Trace integration solutions connect disconnected data for a more complete patient record.
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Capture and connect patient encounters for better quality, consistency and accuracy at every touchpoint.
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Hardwire best practices in communications to improve consumer engagement and upfront collections.
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Streamline your referral process through a centralized paperless process.
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Trace Anywhere allows staff to work remotely, saving money and increasing team productivity.
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Automatically share records between systems and team members for improved accuracy and consistency.
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Reduce admissions paperwork and expedite pre-certifications.
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Request, track and receive authorizations in a more timely manner.
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Giving case managers more time to focus on patient care by eliminating manual, paper processes for tasks.
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Overturn denials and win appeals with multiple points of proof available through Trace.
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Easy integration with major EHR systems makes implementing the Trace solution an easy lift for IT teams.
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Help put an end to lost and misdirected orders by using the Trace® solution for order management.
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Efficiently track, communicate and deliver quality patient experiences every time with Trace.
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Trace puts service at the forefront for patient financial services and billing teams.
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From the front, middle, and back end of the revenue cycle, Trace adds value and boosts performance.
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Reduce no-shows and miscommunications and ensure orders are complete, accurate and accessible.
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A leading workflow tool leveraging automation to capture, consolidate and exchange healthcare's disparate data
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Automate denial workflows, simplify audit processes and drive more connected care – all from a single platform with Refyne.
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Enhancing Quality of Face-to-Face Encounters for a Better Consumer Experience

Floyd Health shares its innovative strategy to ensure the quality of patient encounters in registration.

Floyd has implemented face-to-face recording from Vyne Medical® and a QA process to score the quality of these face-to-face interactions. Representatives are scored in 7 key areas, and monthly quality scores aggregate into annual reviews. Over a period of 18 months, Floyd’s Patient Access team has improved its quality metric from 70 percent scoring a C or below to 90 percent scoring an A in the last two months. The team has achieved this while exceeding goals for collections.

Learn about Floyd Health’s quality review program and outcomes in patient experience, staff support, compliance and more.

LEARNING OBJECTIVES:

Evaluate a comprehensive quality review program for Patient Access and its impact on patient experience, point of service collections and denial management.
Consider the use of face-to-face recording to hardwire best practices in patient financial communication.
Discuss criteria used to score the quality of patient interactions in pre-service and at the point of service.

PRESENTED BY:

Scott Overholt, Chief Development Officer, Vyne Medical
Yolanda Miller, Director of Patient Access Services, Floyd Health

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