The Trace solution connects disconnected data to create a more complete patient record and interfaces typically disparate data with the EHR and other critical systems to improve hospital financial performance and patient care.

Trace is a healthcare-specific technology platform that empowers hospitals to manage all types of information including phone and face-to-face conversations and the digital exchange of documents, faxes, emails, and images. Each file is seamlessly indexed to the patient record, improving information exchange and eliminating typical performance gaps.

For most hospitals, trying to gain insurance payment authorization in advance of providing care often requires multiple steps such as visits to the payer portal, phone conversations, and exchanges of supporting documentation. Trace holds the key to proficiency for our clients as all the fragmented data is documented, centrally located, organized, easy to retrieve, and simple to share. The end result is complete, accurate information to help fill any disparities throughout the claim life cycle—from intake to authorization and payment.

Trace provides solutions for revenue cycle teams at the front, middle and back end of the revenue cycle process.

• Front

  • Registration, patient access (authorization and eligibility), financial clearance, etc.
  • Electronically receive and track physician orders, conduct admission reviews and process authorizations
  • Streamline digital fax management with automated fax notifications and worklists
  • Link precertification documents, authorizations and payer conversations to the patient record with fax, image and voice recording tools
  • Conduct communication quality and policy adherence monitoring to ensure appropriate service levels, information delivery and data collection

• Middle

  • Revenue integrity, coding, medical records, etc.
  • Improve collaboration and efficiency between departments by making patient documentation immediately available when and where it’s needed
  • Seamlessly capture and send clinical information from the EHR to insurance companies

• Back

  • Billing/accounts receivable, claims and denials, utilization reviews, etc.
  • Reference indexed voice recordings, electronic faxes and images to support appeals
  • Record patient encounters to reinforce best practices in patient financial communications such as self-pay estimates and collections

Lowell General Hospital Boosts Revenue Cycle Performance with Trace

Lowell General partnered with Vyne Medical for implementation of Trace in 2011. Since then, the hospital has leveraged the suite of voice, fax and image tools to streamline and support revenue cycle processes in departments such as the Patient Access Call Center, Patient Financial Services and Patient Accounting. Click here to learn more about the impact of Trace at Lowell General.