Blog

Are you looking for a call recording solution for your hospital or health system? Are you considering all the healthcare specific requirements?   There are several options available for hospitals looking to re-vamp their call centers and call recording solutions. Some of these solutions are healthcare specific, some are not. Some allow you to index, while others […]

At Moffitt Cancer Center, a robust denial prevention program helped enable them to reduce denials from 14% of gross charges to 8% of gross charges billed. By implementing a similar program, your healthcare organization could see similar results. For Moffitt Cancer Center, the process involved a multidisciplinary team, a data-driven strategy, a preventative approach, and […]

Trace Voice tools help create consistent, predictable communication excellence throughout your health system. Ensure Compliance with Policies and Procedures Improve Up-front Collections with Patients Improve Team Communication Performance and Patient Experience Resolve Communication Breakdowns and Protect Staff Step 1 > Record Any face-to-face conversation can be recorded through a small desktop microphone connected to the […]

Congratulations to St. Elizabeth Healthcare and CHRISTUS Trinity Mother Frances for winning the 2018 MAP Award for High Performance in Revenue Cycle!  HFMA recognizes providers that have excelled in meeting industry standard revenue cycle benchmarks, implemented the patient-centered recommendations and best practices, and achieved outstanding patient satisfaction. HFMA announced 22 winners this year and will […]

About Lowell General Hospital Lowell General Hospital is a not-for-profit community hospital serving the Greater Lowell, Massachusetts, area and surrounding communities. The system offers a full range of medical and surgical services with two primary campuses located in Lowell, two Emergency Departments and series of satellite locations. Lowell General Hospital is a member of Circle […]

One of the biggest discussions in healthcare right now is patient experience. Want to learn what experts are saying? Below is a collection of interesting reads. Revenue cycle expert: The patient is the new payer Patient experience is evaluated beyond the medical care received.  “You can do everything perfectly but when the bill comes the […]

Trace Quality Assurance (TQA) provides a platform for hospitals to perform consistent, objective quality assurance of staff communication – creating predictable communication performance and improving patient experience. TQA leverages the hospital’s repository of phone calls, face-to-face recordings, and now, screen recordings for reliable quality scoring. Developed in partnership with several Trace clients, TQA’s screen recording […]

How is this (or is face to face – or something like it) used in the Emergency room?  Is it something that can be used at the bedside? Yes, we record face-to-face registration conversations in the Emergency Department, either at the registration desk or at the bedside with a small microphone attached to our computer […]

In a recent webinar with NAHAM, Texas Health Resources (THR) presented their health system’s multi-phase plan to standardize patient financial communications alongside its systemwide implementation of a new EHR. The presentation discussed tools and processes put in place prior to, during and after roll-out to ensure consistency across departments and facilities. Audience members were surveyed, […]

By now, we’ve all rested our feet from the more than 15,000 steps each day at HIMSS.  It’s still puzzling whether the exhaustion lingered due to the normal impact of Las Vegas or the overwhelming force of HIMSS. Every year, this event takes months to prepare and feels like it’s over in a flash, leaving […]