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One of the latest trends in healthcare is the creation of a virtual workforce, particularly in the finance departments.  Hospitals and health systems that already have work-from-home programs are seeing positive results including increased productivity and employee satisfaction as a result of moving to a remote environment. The Cleveland Clinic is using remote staff for […]

As health systems move towards value-based-care, the focus grows on implementing new technologies and innovative solutions. This shift has the power to improve the satisfaction, experience, and engagement of patients while also creating a positive impact on their bottom line. As the new year begins, there is added pressure to operate more strategically and efficiently. […]

Denials continue to cost providers millions of dollars each year, not only in claims denied but in resources dedicated to denial and appeal management programs. Of the $3 trillion in claims submitted by hospitals in 2016, an estimated 9 percent of charges were initially denied.1 As many as one in five claims are denied or delayed, […]

With ever-mounting financial pressures, healthcare leaders are examining their systems’ performance to identify ways to increase profitability. While many hospitals consider denials management a necessary evil, new data has revealed just how damaging denials can be to the bottom line. Data also shows that managing claims denials after they happen isn’t enough anymore – prevention […]

“The now and the next.” It is the phrase ringing in our ears on the heels of the annual Cerner Health (CHC) Conference, where 14,000+ of us gathered in Kansas City to discuss change in healthcare. Over the course of three days, attendees soaked in 250+ education sessions from peers and keynote presentations from industry […]

Single platform healthcare communications can now be the new normal for hospitals. While electronic health records are a good fit for managing data, they often exclude factors pertaining to the administrative and financial operations of the hospital. EHRs are also limited when it comes to communication, typically managing interactions with patients but not those with […]

In our conversations with revenue cycle management across the country, we’ve heard all the myths that hold you back from reaping the benefits of a virtual revenue cycle. On the other hand, we’ve also seen the successes. Click below to read the infographic to learn fact from fiction and find out how you can make […]

Answers to common questions when establishing a remote workforce. What else do you want to know about working from home? During last week’s webinar, Texas Health Resources provided a wealth of information on managing a virtual work program. Questions flowed in, addressing key points that are important to anyone in the revenue cycle trying to […]

An important piece of a successful work-from-home program is establishing criteria that clearly define requirements for program eligibility and participation. Consider factors such as employee tenure, office set-up and technology needs. Incorporate criteria into telework agreements, and ensure that remote employees have a full understanding of all requirements. For an example of work-from-home criteria established […]

Tools and resources to help healthcare organizations initiate or expand telework options for employees. Are You Ready for Work-from-Home? Take this quiz to see if your organization/department could benefit from a work-from-home program. Take the Quiz Telework Criteria and Surveys View 10 criteria employees must meet to be eligible to work from home. Survey your […]