2/4/2021
On-premise fax servers and fax machines are used in many healthcare systems to send and receive orders, referrals, authorizations, and records. This old way of communication creates numerous problems with data retrieval and document searches. To address these challenges, a major health system, which serves over 1.5 million outpatients each year, upgraded its physical fax […]
7/16/2020
Situation Moffitt Cancer Center is dedicated to partnering with patients and their families to provide a quality experience. The center recognized a need to redesign front-end workflows to improve operational efficiency, financial integrity and patient experience. They sought strategies to improve the patient experience while maintaining performance in traditional metrics such as denial write-off trends, […]
6/19/2020
Lowell General is a community hospital of approximately 400 beds serving the greater Lowell, Massachusetts region, about 30 miles outside of Boston. Prior to implementing the Trace® platform from Vyne Medical, Lowell General managed revenue cycle activities through a predominately manual, paper-based process. Not only was the process inefficient, but it left teams without proof […]
6/5/2020
Situation As a trauma hospital that gets mostly stop-loss accounts, St. Francis needed a solution that would help them decrease denials, reduce discharge time and increase case management’s time with patients. Many of St. Francis’ denial challenges were related to claims denied due to lack of clinical information. With so many insurance companies needing clinical […]
5/15/2020
Sarasota Memorial Health Care System’s (SMHCS) customer service motto aims to “deliver quality patient experiences beyond discharge.” Aligned with this objective, SMHCS sought to improve quality and performance among its teams to better serve its patients, families and physicians. The hospital focused its improvement efforts in key areas of revenue cycle including Scheduling/Insurance Verification, Registration […]
4/27/2020
Patient Access at Mercy Medical transformed a struggling unit to a robust call center that schedules both hospital services and physician office appointments. The department had been drowning in paper, losing orders and receiving frequent complaints. Transformations – including a digital workflow for orders and QA process for calls – improved outcomes so significantly that Patient Access […]
6/4/2019
Establishing Undeniable Proof to Fight Denials and Win at Community Health Network
6/21/2018
About Health First Health First is located in Brevard County, Florida. The system includes four not-for-profit hospitals with 920 acute-care beds. It also encompasses 15 diagnostic centers, a 300-plus Health First employed physician group and Health First Health Plans. Health First’s Patient Access division employs more than 200 associates. In most cases, this team’s interactions […]
2/5/2018
At Moffitt Cancer Center, a robust denial prevention program resulted in reducing denials from 14% of gross charges to 8% of gross charges billed. The process involves a multidisciplinary team, a datadriven strategy, a preventative approach and a missional, patient-centric perspective that extends across the organization. Click Here to Download
1/24/2018
Moffitt Cancer Center is dedicated to partnering with patients and their families to provide a quality experience. With this mission in mind, the center recognized a need to redesign front-end workflows to improve operational efficiency, financial integrity and patient experience. The revenue cycle team at Moffitt sought strategies to improve patient experience while maintaining performance […]
