A Productive Manager’s Choice for Increased Patient Satisfaction
Improving health system team confidence with versatile capture solutions
“It is so fluid. So many different departments can use it to access what they need” says Heather Woodward who serves as a Manager for Clinical Care Coordination at St. Joseph’s/Candler, a double site, 100+ bed hospital health system located in Savannah, Georgia. Previously having served as a manager for pre-arrival services, Heather has worked extensively with the Trace platform in the hospital system’s pre-service and business departments. In both settings, the medical data management platform has allowed her teams “to move at a faster pace to deliver great healthcare to patients.”
From creating authorizations and fighting denials to scanning and indexing documents, St. Joseph’s/Candler Health System, Inc. even uses the recordings from TraceⓇ Voice as a training tool to counsel and teach, ensuring they maintain high patient satisfaction levels. The health system is able to have incoming faxes indexed immediately using electronic fax through Trace, and Heather values how the documentation needed for fighting denials is right at the team member’s fingertips.
Customer Support that Cares
Not only does Heather appreciate the platform’s seamless capture of information at the point of exchange, but she is also impressed with the quality support system in place. “They definitely want to make sure we are a happy client,” Heather noted regarding the Vyne MedicalⓇ representatives that regularly reach out to ensure the platform is fulfilling the health system’s needs. “Trace [has] such a major impact and is known throughout the entire organization–all the way up to the president and all the way down to our front line workers, everyone knows about this product and how great it is,” Heather explained.
Clinical Care Teams Trust this Platform
With confidence, Heather noted, “this is our go to product and what we love to use.” The Trace platform has stood the test of time for St. Joseph’s/Candler and the health system looks forward to a continued partnership with Vyne Medical.
Vyne Medical’s Trace Web Application (Hosted) platform received HITRUST® Risk-based, 2-year (r2) Certified status, meeting industry-defined requirements for information security, provides convenient access to critical healthcare communication – voice, fax and image – for improved financial performance, physician/staff alignment, patient experience, compliance and patient safety/quality. Request a meeting today to learn how Vyne Medical’s connected healthcare solutions can help you gain confidence in the systems that capture the information you need.