How a Pediatric Health System Leverages Technology to Combat Claim Denials

As an award-winning pediatric health system, Akron Children’s Hospital is harnessing technology to optimize patient care and workflow efficiency.


A legacy of excellence since 1890

Dedicated to caring for children over the last 130 years, Akron Children’s Hospital provides high-quality services across two campuses and four urgent care centers. Performing approximately 18,000 surgeries each year, the pediatric health system was recognized by Newsweek in 2023 as one of America’s Best Children’s Hospitals. A key to the hospital’s success is deeply rooted in its use of innovative technology to champion a healthier future for the children of Akron and Youngstown, Ohio.

“I manage our ED registration team, our admitting team, our authorization team, our financial counselors, and the outpatient check-in process for one of our campuses for radiology, surgery, and lab,” shared Heidi Peris, Director of Patient Access at Akron Children’s Hospital.

Patient care enhanced through technology

The 440-bed health system harnesses the power of Vyne Medical’s Trace® platform to optimize their operations. With 1.3 million annual outpatient visits each year, the advanced platform helps Akron Children’s teams deliver exceptional patient care.

“[Trace] is most used by our authorization team,” explained Heidi. “We use it to record our calls to the insurance companies, we use it for our incoming and outgoing faxes to tie the information to the patient [record] as well as the screen capture [when] accessing the insurance/payer portals.”

Streamlining patient audit trails to fight claim denials

“[Trace] ties all the information together, so we are able to document and show the work we’ve done,” Heidi said. Tracker, the Trace platform’s repository for storing documented communication events and information directly tied to the patient record, simplifies the retrieval of patient audit trails through quick access to faxes, images, audio recordings, and more, empowering healthcare teams to expedite the gathering of vital documentation to combat denials and streamline workflows.

“It definitely helps from an authorization perspective by fighting denials,” explained Heidi, “To show or prove to the insurance company what information was obtained during the time of the authorization.”

Improved work quality and increased productivity

“[Trace] helps with managing the productivity and quality of the work we do,” Heidi shared. The platform gives Akron Children’s Hospital the tools they need to fight claim denials, so they can focus on providing the children of Ohio and their families with quality patient care.

Want to learn more about the power of Vyne Medical’s Trace platform? Explore our proven solutions, helping 800+ hospitals and health systems across the nation effortlessly conquer claim denials. Visit

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