User-Friendly and Fast: A Customer Success Story

Health Care system shares the proven benefits of Refyne Denials Management software as they use it to serve 100+ hospitals across the country.


As an Administrative Support Coordinator for hundreds of hospitals across the country, Randy Wasileski needs a data management system for releasing medical records to third parties that is easy to use and fast.  Vyne Medical’s Refyne™ Denials Management software is his proven and preferred solution.

From Release Information Specialists to Regional Directors, Randy has around 100 – 150 employees using Refyne Denials Management at any given time.  He likes the platform because it provides a “faster process and [is] more user friendly” compared to other systems he has worked with in the past.  While there are several other Health Information Handlers (HIHs) that offer services similar to that of Refyne, most provide a less-than-ideal user experience with clunky, outdated interfaces for data submissions.  Intelligent workflows make responding to and tracking audit requests easy and efficient. It’s clean, concise and provides a modern interface not found in most other esMD/eMDR solutions.

Refyne Denials Management delivers solutions that enable provider organizations of all sizes and specialties to take advantage of a simple, SaaS based solution to manage Centers for Medicare and Medicaid Services (CMS) and commercial payer audits, appeals, ADRs, prior authorizations and more. This technology simplifies the response process that hospitals and health systems go through when receiving and responding to audit requests and improves productivity, efficient record delivery, and provides an electronic audit trail.

Randy also appreciates Vyne Medical’s accessibility to solution-minded customer support.  “If you need help, someone is available to help,“ Randy explained.  He recognizes the convenience of a clearly laid out user guide that is helpful and detailed and values the ability to email his questions directly to an actual person who provides him with a personalized and researched solution in a timely manner.

If you would like to join Randy and other hospital and health system clients nationwide currently reducing denials and automating workflows through a user friendly platform, schedule a personalized consultation today online or by phone at (256) 269-1671.


About Vyne Medical

Vyne Medical® is a recognized industry leader in end-to-end health information exchange and electronic healthcare communication management. The company’s robust technology platforms facilitate the electronic capture, storage and submission of healthcare data in virtually any form – voice, fax, image, data or electronic document. Vyne Medical’s solutions Connect Disconnected DataⓇ to close gaps in documentation and improve the continuum of care through a more complete and fully accessible patient record. Outcomes include improved financial strength, operational performance and patient experience. For more information, visit



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