Basics for Managing a Virtual Work Program in the Revenue Cycle
New trends are emerging across the country in Patient Access. Following the trends of other industry leaders, Patient Access experts are learning the value of an at home workforce. The drivers behind this shift range from employee satisfaction and retention to cost reductions, and increased productivity. Moving a workforce to an at-home environment demands certain considerations, such as a paperless revenue cycle, facility compliance, proper home office environments, secure access, and a method of monitoring productivity, compliance and team collaboration.
- Patti Consolver, Senior Director, Patient Access, Texas Health Resources
- Lynn Arrington, Director, Insurance Verification, Texas Health Resources
- Alyssa Corallo, Director, Pre-Arrival & Financial Clearance, Texas Health Resources